Summary
Overview
Work History
Education
Skills
Timeline
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Wendy García

Hayward,California

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

2
2
years of professional experience

Work History

Shift Manager

Sonics Drive In
03.2021 - 07.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed staff hiring, training and supervision.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.

Education

Associate of Science - Criminal Justice

Las Positas College
Livermore, CA
12.2024

Skills

  • Customer Experience Management
  • Energetic and Enthusiastic
  • Active Listening
  • Handling Customer Complaints
  • Critical Thinking
  • Fluent in Spanish and English

Timeline

Shift Manager

Sonics Drive In
03.2021 - 07.2023

Associate of Science - Criminal Justice

Las Positas College

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Wendy García