WENDY GARDEA
Mesa,AZ
Summary
Customer-focused professional with a passion for delivering exceptional service and valuable information. Skilled at collaborating with team members and adhering to company policies.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Valor Global
Mesa, AZ
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
cashier
Virginia Market LLC
Phoenix, AZ
01.2020 - 04.2021
- Bagging, boxing or wrapping packages
- Trained new employees on day-to-day tasks
- Always eager to learn new ways of achieving a successful customer satisfaction
- Friendly demeanor
- Safe verifications
- Greeted customers as they entered and provided them with product information
- Arranged and stocked merchandise
- Totaled amount owed, collected payments and printed receipts to process transactions
- Organize items on shelves
- Providing outstanding customer service by quickly and politely scanning and bagging groceries, as well as answering phone calls
- Maintains safe and clean working environment by complying with procedures, rules and regulations
- Processed a high volume of transactions efficiently and accurately
- Guiding and solving queries of customer.
Customer Service Agent
Valor Global
Phoenix, AZ
04.2020 - 11.2020
- Reviewed customer name and personal data to assess issues and determine eligibility for potential solutions
- Resolved common and complex issues by determining the needs of customers and immediately offering favorable solutions, increasing customer satisfaction scores
- Answered calls to meet fast-paced call center demands
- Took inbound calls attentively listening to customers' questions and concerns.
Customer Service Agent
Epiq
Phoenix, AZ
07.2019 - 02.2020
- Reviewed customer data to assess issues and determine eligibility for potential solutions
- Resolved common and complex issues by determining the needs of customers and immediately offering favorable solutions, increasing customer satisfaction scores
- Answered calls to meet fast-paced call center demands
- Entered customer information into a customized computer system to document and organize client records
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Store Manager
Mi Mexico Lindo Mercado
Mesa, AZ
08.2014 - 12.2019
- Trained and supervised all new associates in grocery, produce and administrative departments
- Operation of Point of Sale systems with a focus on accuracy and efficiency
- Generated repeat business through exceptional customer service
- Oversaw daily operations of start-up, including staffing and training, inventory control and financial functions
- Counted cash drawers and made bank deposits
- Maximized sales by creating and analyzing weekly inventory reports
- Growing a loyal customer base
- Reported to the store owner regarding all store and staff issues, financial goals and sales
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Cashier/product processor
Southern & Country Club Goodwill Retail Store and Donations Center
Mesa, AZ
03.2012 - 07.2014
- Increased customer satisfaction by resolving customer issues.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Education
Bachelor of Science - Human Science
Ashford Online University
OnlineSkills
- Call Management
- Scheduling
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Appointment Scheduling
- Building rapport
- Multi-Task Management
- Reading Comprehension
- Microsoft Excel
- High-energy attitude
- Critical Thinking
- Problem-solving abilities
References
References available upon request.
Timeline
Customer Service Representative
Valor Global
02.2023 - Current
Customer Service Agent
Valor Global
04.2020 - 11.2020
cashier
Virginia Market LLC
01.2020 - 04.2021
Customer Service Agent
Epiq
07.2019 - 02.2020
Store Manager
Mi Mexico Lindo Mercado
08.2014 - 12.2019
Cashier/product processor
Southern & Country Club Goodwill Retail Store and Donations Center
03.2012 - 07.2014
Bachelor of Science - Human Science
Ashford Online University
Similar Profiles
Calvin ThomasCalvin Thomas
Customer Service Representative at Valor GlobalCustomer Service Representative at Valor Global
Kimberly DunnKimberly Dunn
Call Center Agent WFH at Valor GlobalCall Center Agent WFH at Valor Global
Amanda FacundoAmanda Facundo
Remote Customer Service Specialist at Valor GlobalRemote Customer Service Specialist at Valor Global
Renee CloutierRenee Cloutier
Team Manager at Valor GlobalTeam Manager at Valor Global
Fatima BarbosaFatima Barbosa
Administrative Assistant at Bill Luke SanTan Buy CenterAdministrative Assistant at Bill Luke SanTan Buy Center