Wendy Garibaldi
Norwalk,CA
Summary
Excelled in enhancing customer satisfaction and demonstrating adaptability across diverse gaming environments. Adept in cash handling, gaming and customer service. Recognized for exceptional teamwork and communication, ensuring operational excellence and integrity in a fast-paced setting. Courteous, friendly and professional with customers. Utilizes strong customer service skills to provide a seamless experience for clients. Detail-oriented and hardworking, remaining updated about special promotions or rule changes. Experienced with managing financial transactions, balancing cash drawers quickly and accurately.
Overview
11
11
years of professional experience
Work History
Cage Cashier
Bicycle Casino
Bell Gardens, CA
06.2023 - 11.2024
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed time efficiently in order to complete all tasks within deadlines.
Gaming Dealer
Crystal Casino & Hotel
Compton, CA
07.2016 - 06.2023
- Maintained smooth operations by efficiently managing casino chips, cash transactions, and accurate recordkeeping.
- Increased player satisfaction with timely resolution of disputes and clear communication of game rules.
- Enhanced customer experience by providing friendly and efficient service during gaming sessions.
- Mastered various table games to provide patrons with diverse options for entertainment and engagement.
- Ensured game integrity by vigilantly monitoring gameplay and identifying potential issues or discrepancies.
- Contributed to a welcoming atmosphere by greeting patrons and assisting them in finding suitable games.
- Enforced game rules to maintain fair play and avoid disputes.
Third-Party Proposition Player
Knighted Ventures
Bell Gardens, CA
06.2013 - 07.2016
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Managed multiple table games simultaneously, maintaining efficiency and professionalism under pressure.
- Utilized advanced mathematical skills to accurately calculate payouts and house percentages during games.
- Maximized customer satisfaction by providing friendly assistance to players needing help understanding game rules or strategies.
Education
Cerritos College
Norwalk, CASkills
- Reliability and punctuality
- Professionalism
- Teamwork and collaboration
- Customer service
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Cash handling expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cage Cashier
Bicycle Casino
06.2023 - 11.2024
Gaming Dealer
Crystal Casino & Hotel
07.2016 - 06.2023
Third-Party Proposition Player
Knighted Ventures
06.2013 - 07.2016
Cerritos College