Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Garland

Summary

Adept at providing exceptional customer service, I leveraged my problem-solving skills at Appen and Great Notions to improve user experience and resolve technical issues efficiently. My background also includes a strong commitment to community through volunteer work, showcasing my empathy and dedication. Proficient in Microsoft Office, I excel in fast-paced environments, driving results with precision and care.

Overview

23
23
years of professional experience

Work History

Search Engine Evaluator

Appen
07.2023 - Current
  • Enhanced search engine accuracy by conducting comprehensive evaluations of query results.
  • Contributed to search engine optimization by analyzing website content for relevance and quality.
  • Conducted extensive research on specific topics to ensure accurate representation within search engines.

Homemaker

Self-employed
06.2007 - Current

• Primary caretaker of child

• Coordinated medical appointments

• Volunteered at school library

• Volunteered at American Lung Association

Help Desk Associate

Great Notions
06.2001 - 02.2003
  • Responded to customer inquiries and provided technical assistance over phone.
  • Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
  • Diagnosed software issues.

Education

Associate of Applied Science - Environment Science, Safety & Health

Columbus State Community College
Columbus, OH
12.2019

Skills

  • Microsoft Office

  • Help Desk

  • Customer Service

  • Problem Solving

Timeline

Search Engine Evaluator

Appen
07.2023 - Current

Homemaker

Self-employed
06.2007 - Current

Help Desk Associate

Great Notions
06.2001 - 02.2003

Associate of Applied Science - Environment Science, Safety & Health

Columbus State Community College
Wendy Garland