Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wendy Gomez

Birmingham,AL

Summary

Adaptable professional with a solid background in customer service and sales. Recognized for strong problem-solving abilities and teamwork, contributing to successful inventory management and customer engagement. Prepared to support business objectives through effective communication and customer-focused solutions.

Overview

8
8
years of professional experience

Work History

Sales Representative

Metro by T-Mobile
Fultondale, Alabama
05.2024 - 02.2026
  • Processed customer transactions accurately using point-of-sale systems.
  • Tracked stock levels and reordered supplies to maintain optimal inventory.
  • Negotiated pricing contracts to enhance profitability and meet customer needs.
  • Engaged customers in conversation to effectively identify and recommend suitable products and services.
  • Listened to customer needs to identify and recommend best products and services.

Customer Service Representative

BrandsMart USA
Dania Beach, Florida
12.2022 - 03.2024
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to foster a welcoming store environment and enhance customer experience.
  • Trained new staff on customer service techniques and company standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, processing orders, and handling returns and exchanges to provide comprehensive support.
  • Tracked and managed orders from initiation to delivery, ensuring on-time fulfillment for customer satisfaction.

Receptionist

Toyota of hollywood
Hollywood , FL
01.2018 - 10.2022
  • Answered incoming calls, took messages, and transferred calls, ensuring timely communication across departments.
  • Scheduled appointments for service and sales departments, optimizing workflow and customer service.
  • Greeted customers warmly, facilitating smooth navigation to appropriate departments.
  • Updated daily log book with information about visitors entering the premises.

Education

High School Diploma -

Miramar High School
3601 Sw 89th Ave, Miramar, fl 33025
07-2019

Skills

  • Customer service
  • Cash handling and basic transaction
  • Operating POS systems
  • Inventory management
  • Problem solving
  • Multitasking
  • Can work in a fast paced environment
  • Adaptable
  • Reliability and punctuality
  • Teamwork
  • Strong work ethic
  • Active listening
  • Friendly and welcoming attitude
  • Systems and software expertise

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Sales Representative

Metro by T-Mobile
05.2024 - 02.2026

Customer Service Representative

BrandsMart USA
12.2022 - 03.2024

Receptionist

Toyota of hollywood
01.2018 - 10.2022

High School Diploma -

Miramar High School
Wendy Gomez