Wendy Gonzales
Escondido,CA
Summary
Motivated and dependable professional with a proven track record of consistently achieving company goals through strong organizational skills and efficient practices. Skilled at working under pressure and adapting quickly to new challenges to elevate the organization's brand. Seeking a positive work environment with professionals where I can continue to learn and grow.
Overview
7
7
years of professional experience
Work History
Patient Advocate
Elevate PFS
01.2025 - 03.2025
- Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
- Complete the appropriate applications and following through until approved
- Collaborate with hospital staff, case managers, social workers, financial counselors
Site Coordinator
Cross Country Healthcare
10.2023 - 12.2024
- Managed staff schedules
- Addressed client complaints and took corrective actions
- Ensured staff met quality care and provided guidance to caregivers
Administrative Assistant
Deployed Services
02.2022 - 10.2023
- Managed office supplies inventory and placed order
- Ensure that all paperwork was completed accurately before submission deadlines
- Update databases with new employee information
Call Center Representative
Neighborhood Health Care
08.2021 - 02.2022
- Managed incoming calls and scheduled appointments for patients
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Engaged with customers in an empathetic and professional manner at all times.
Cashier
JCPenney
06.2018 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, giftcard or automatic debit.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Auedo Charter School
Escondido, CASkills
Workflow Planning
Goal Setting
Self Motivation
Time management abilities
Problem-Solving
Multitasking
Training and mentoring
Scheduling
Customer Service
Administrative Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Advocate
Elevate PFS
01.2025 - 03.2025
Site Coordinator
Cross Country Healthcare
10.2023 - 12.2024
Administrative Assistant
Deployed Services
02.2022 - 10.2023
Call Center Representative
Neighborhood Health Care
08.2021 - 02.2022
Cashier
JCPenney
06.2018 - 03.2020
High School Diploma -
Auedo Charter School
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