Wendy Gonzales
Wildwood Management Group
12
years of professional experience
1
Language
Experienced operations and administrative professional with over 10 years of leadership in community association and property management. Proven ability to streamline processes, coordinate vendors and projects, manage budgets, maintain detailed records, and support executives with professionalism and discretion. Adept at working independently, solving complex problems, and leveraging technology to keep operations running efficiently. Passionate about bringing strong organizational and project management sills to a remote administrative or operations-focused position.
Work History
Community Association Manager
3 Years 1 Month- Board support: Prepare meeting agendas, take minutes, track action items, advice the board on governance, and help implement board decisions
- Developed and implemented strategic initiatives to improve client satisfaction and retention.
- Membership management: Recruit and retain members, respond to member inquiries, maintain membership records, and provide financial reports.
- Oversee daily administrative functions, manage vendors and ensure policy and procedures are being followed.
- Analyzed market trends to inform strategic decision-making and align services with client needs.
- Financials: Oversaw budget management, ensuring financial accountability and resource optimization across projects. Process invoices.
- Coordinated communication between residents and board members, fostering transparency and engagement.
- Developed and implemented maintenance schedules to optimize property upkeep and reduce service disruptions.
- Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
Property Manager
4 Years 3 Months- Managed day-to-day operations of multiple residential properties, ensuring tenant satisfaction and property upkeep.
- Developed and implemented efficient leasing processes, resulting in reduced vacancy rates across portfolio.
- Oversaw maintenance staff, coordinating repairs and preventive maintenance to enhance property value and tenant comfort.
- Conducted regular property inspections to identify issues and ensure compliance with safety regulations and standards.
- Analyzed financial reports to optimize budget allocation, enhancing operational efficiency and profitability of properties.
- Trained and mentored junior staff on best practices for property management, fostering a collaborative work environment.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Property Manager
4 Years 11 Months- Oversaw property operations, ensuring compliance with regulations and company policies.
- Developed and implemented maintenance schedules to enhance property conditions.
- Managed tenant relations, addressing concerns and facilitating conflict resolution effectively.
- Streamlined leasing processes, improving turnaround time for tenant applications.
- Coordinated financial reporting, monitoring budgets to ensure fiscal responsibility.
- Led property inspections, identifying areas for improvement and implementing corrective actions.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
Education
Skills
Community operations
Service contract negotiation
Vendor relationship development
Board of directors support
Property management
Policy enforcement
Property maintenance
Vendor relationship management
Tenant complaint resolution
Community safety
Community regulations expertise
Community restrictions enforcement
Community operations management
Multitasking
Reliability
Problem-solving abilities
Excellent communication
Microsoft office
Leasing and sales
Operations management
Property marketing
Work planning
Languages
Spanish
Native or Bilingual
Timeline
Community Association Manager
Wildwood Management Group
07.2023 - CurrentRead More
Property Manager
Karya Property Management
04.2019 - 07.2023Read More
Property Manager
Crest Management
04.2014 - 03.2019Read More
Lehman College
Read More