Wendy Griffin
Carlsbad,CA
Summary
Driven Operations Manager with a proven track record at Evolve Skin Spa and Wellness, enhancing operational efficiency and customer satisfaction. Excelled in staff development and performance monitoring, achieving significant improvements in accountability and service delivery. Skilled in problem-solving and team leadership, adept at fostering client relations and streamlining processes for optimal outcomes. Directed company to strong growth in just over four years, including during Covid-19 shutdowns.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Evolve Tattoo Removal; Evolve Skin Spa and Wellness
01.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
Realtor
Self-employed
06.2016 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Education
Associate of Arts - Emphasis of Mathematics & Sciences
Mira Costa College
Oceanside, CA06.2021
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Staff Management
- Performance monitoring
- Staff Development
- Workflow Optimization
- Schedule Management
- Process Improvement
- Client Relations
- Delegation
Certification
- Real Estate Salesperson License - California Real Estate Commission.
Timeline
Operations Manager
Evolve Tattoo Removal; Evolve Skin Spa and Wellness
01.2020 - Current
Realtor
Self-employed
06.2016 - Current
Associate of Arts - Emphasis of Mathematics & Sciences
Mira Costa College
- Real Estate Salesperson License - California Real Estate Commission.
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