Wendy Grodan
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual and team levels. Multitasks and prioritizes workloads with little or no supervision. Detailed oriented professional who always puts patient care first.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
HCA Healthcare Atlantic Surgical Associates
11.2023 - Current
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed chart migration
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic.
- Ordered and performed precertification for Radiology tests.
- Answered post surgical questions.
Client Service Representative
Seacoast Pathology
04.2023 - 10.2023
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate results to clients
- Prepared pathology slides and tissue blocks to be sent out for second opinions and tumor board.
- Daily and monthly reports regarding client specimens
- Prepared and sent out dermatology specimens for further testing such as tick and immunofluorescence.
Certified Medical Assistant
Dermatology & Skin Health
03.2010 - 04.2023
- Responsible for rooming 30+ patients per day, in busy multi provider office. Obtained patient medical history, medication information, symptoms, allergies, and scribing visit note, utilizing EMR,
- Educated patients by providing medication and treatment information, clarifying providers orders, and answering questions thoroughly.
- Sanitized, restocked, organized exam rooms and medical equipment.
- Assisted with procedures such as shave and punch biopsies, Electrodessication and Curettage, excisions, drawing up medications, medication injection training, Phototherapy and Photodynamic Therapy.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered clinical phone line, triaging patient calls, handling referrals to outside providers and scheduling appointments.
- Performed medical records management, including filing, organizing, obtaining medication prior authorizations and scanning documents, such as pathology and lab results,
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Certificate - Medical Assisting
Hesser College
05.2010
Skills
- Medical Terminology
- Electronic Health Records
- Exam Room Preparation
- Documentation
- HIPAA Compliance
- Patient Engagement
- Patient Assessments
- Processing Specimens
- Healthcare Procedures
- Cleaning and Sanitizing
- Medication Side Effect Knowledge
- Updating Medical Records
- Telephone triage
- Scanning documents
Timeline
Certified Medical Assistant
HCA Healthcare Atlantic Surgical Associates
11.2023 - Current
Client Service Representative
Seacoast Pathology
04.2023 - 10.2023
Certified Medical Assistant
Dermatology & Skin Health
03.2010 - 04.2023
Certificate - Medical Assisting
Hesser College
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