Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Guerrero

Hialeah,FL

Summary

Skilled Industrial Engineer knowledgeable about quality assurance, safety considerations and worker needs. Clear communicator and decisive leader. Solid track record of increasing team and production efficiency. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Server

Las Caleñitas
Doral, FL
05.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Sever

La lunita
Hialeah, FL
02.2024 - 05.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Sales Agent

Greener Flowers
Bogota, Colombia
08.2020 - 01.2024
  • Conducted market research to identify potential customers and their needs.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.
  • Created presentations and proposals for prospective clients.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Negotiated contracts with customers to secure sales deals.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Resolved customer complaints promptly and effectively.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Education

High School Diploma -

Instuto Santa Maria Goretti
Colombia
12-2010

Skills

  • Sales Planning
  • Sales Reporting
  • Account Management
  • Sales process
  • Analytical problem solver
  • Safe Food Handling
  • Food inspection
  • Supply Restocking
  • Order Management
  • Table Setting
  • Beverage Preparation
  • Cash Handling
  • Office Administration
  • Microsoft Office and Docusign
  • Scheduling
  • Report Generation

Timeline

Server

Las Caleñitas
05.2024 - Current

Sever

La lunita
02.2024 - 05.2024

Sales Agent

Greener Flowers
08.2020 - 01.2024

High School Diploma -

Instuto Santa Maria Goretti

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Wendy Guerrero