Wendy Gutierrez
Longmont,CO
Summary
Detail-oriented professional with a strong background in patient care and office administration. Proven ability in customer relationship management and team collaboration, ensuring smooth workflow and improved client outcomes.
Overview
1
1
Language
7
7
years of professional experience
Work History
Caregiver & Office Assistant
At Home Care Services
Longmont, CO
12.2025 - Current
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with families about client needs and progress.
- Followed care plans developed by healthcare teams for each client.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Managed daily office operations and ensured smooth workflow.
- Organized and maintained filing systems for efficient document retrieval.
- Utilized office software to create reports and presentations efficiently.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
Sales Associate
Victoria's Secret & PINK
Loveland, Colorado
09.2019 - Current
- Assisted customers in locating products and answering inquiries.
- Maintained product displays to ensure an appealing shopping environment.
- Processed sales transactions accurately and efficiently at the register.
- Collaborated with team members to restock merchandise and manage inventory.
- Developed knowledge of product features to enhance customer assistance.
- Engaged with customers to provide personalized shopping experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Front Desk Receptionist
Colorado Urology
Boulder, Colorado
02.2025 - 11.2025
- Greeted patients warmly and checked them in for appointments.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments using electronic health record systems efficiently.
- Maintained a clean and organized front desk environment consistently.
- Assisted patients with paperwork and answered basic questions promptly.
- Coordinated communication between medical staff and patients effectively.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Collected patient information and verified insurance details accurately.
Education
High School Diploma -
Boulder High School
Boulder, CO05-2018
Skills
- Patient care
- Customer relationship management
- Appointment scheduling
- Effective communication
- Conflict resolution
- Team collaboration
- Emotional intelligence
- Compassion and empathy
- Multitasking and organization
- Medical records management
- Patient communication
- Office organization
- Problem solving
- Telephone etiquette
- Multi-line telephone systems
- Scheduling
Languages
Spanish
Professional
Timeline
Caregiver & Office Assistant
At Home Care Services
12.2025 - Current
Front Desk Receptionist
Colorado Urology
02.2025 - 11.2025
Sales Associate
Victoria's Secret & PINK
09.2019 - Current
High School Diploma -
Boulder High School