Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Wendy Guzman

Oak Creek,WI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

PASR

Froedtert Hospital
Oak Creek , WI
01.2022 - Current
  • Worked effectively in team environments to make the workplace more productive.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Customer Service Representative

Northwestern Mutual
Franklin, WI
03.2020 - 03.2023
  • Gathered data from clients' interviews to document medical history and conditions. After data is collected, it is sent to the Underwriter.
  • Compiled clients' data, including medical history and laboratory results.

Medical Customer Service Representative

Ascension
Milwaukee, WI
10.2018 - 03.2020
  • Answered incoming calls and responded to customer inquiries in a timely manner.
  • Assisted customers with scheduling appointments and follow-up care.
  • Informed customers about services available at the clinic or hospital.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Education

Medical Billing And Coding -

DeVry University
Downers Grove, IL
02-2024

Bachelor of Arts - Hospitality Administration And Management

Universidad Catolica Nordestana
Dominican Republic
09-2013

High School Diploma -

A. Philip Randolph High School
New York, NY
06-2005

Skills

  • Data Entry
  • Research
  • Problem Resolution
  • Staff Coaching and Training
  • Compassionate Care
  • Registration management
  • Customer Service
  • EPIC

Languages

English
Professional
Spanish
Native/ Bilingual

Accomplishments

Devry Academics Dean List-Spring 2022

Devry Academics Dean List-Summer 2022

Devry Academics Dean List- Fall 2022

Devry Academics Dean List-Fall 2023

Timeline

PASR

Froedtert Hospital
01.2022 - Current

Customer Service Representative

Northwestern Mutual
03.2020 - 03.2023

Medical Customer Service Representative

Ascension
10.2018 - 03.2020

Medical Billing And Coding -

DeVry University

Bachelor of Arts - Hospitality Administration And Management

Universidad Catolica Nordestana

High School Diploma -

A. Philip Randolph High School

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Wendy Guzman