Wendy Hagan
Bluffton,SC
Summary
Dynamic Operations Support Associate with a proven track record at Sustained Quality, enhancing customer satisfaction through effective problem-solving and operational efficiency. Skilled in cross-functional communication and relationship building, I excel at delivering tailored solutions that drive business growth and foster long-lasting client partnerships. Proficient in Word and Excel and dedicated to achieving results.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Sustained Quality
South Bend, IN
03.2013 - 08.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
- Built relationships with customers and community to establish long-term business growth.
Branch Manger
Express Employment Professionals
Knoxville, TN
08.2008 - 08.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Operations Support Associate
Sustained Quality
South Bend, IN
08.2022 - 05.2025
- Enhanced customer satisfaction by resolving issues and providing timely support.
- Maintained accurate records and documentation, ensuring compliance with company policies and regulatory guidelines.
- Provided exceptional support to both internal and external customers, fostering positive relationships throughout the organization.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
Education
High School Diploma -
Monroe Area Comprehensive High School
GASkills
- Operational efficiency
- Scheduling coordination
- Cross-functional communication
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Telephone and email etiquette
- Active listening
- Effective communication
- Relationship building
- Task prioritization
- Self motivation
- Excel spreadsheets
Timeline
Operations Support Associate
Sustained Quality
08.2022 - 05.2025
Business Development Manager
Sustained Quality
03.2013 - 08.2022
Branch Manger
Express Employment Professionals
08.2008 - 08.2022
High School Diploma -
Monroe Area Comprehensive High School