Wendy Hagan
Bluffton,SC
Summary
Dynamic Operations Support Associate with a proven track record at Sustained Quality, enhancing customer satisfaction through effective problem-solving and operational efficiency. Skilled in cross-functional communication and relationship building, I excel at delivering tailored solutions that drive business growth and foster long-lasting client partnerships. Proficient in Word and Excel and dedicated to achieving results.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Sustained Quality
03.2013 - 08.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
- Built relationships with customers and community to establish long-term business growth.
Branch Manger
Express Employment Professionals
08.2008 - 08.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Operations Support Associate
Sustained Quality
08.2022 - 05.2025
- Enhanced customer satisfaction by resolving issues and providing timely support.
- Maintained accurate records and documentation, ensuring compliance with company policies and regulatory guidelines.
- Provided exceptional support to both internal and external customers, fostering positive relationships throughout the organization.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
Education
High School Diploma -
Monroe Area Comprehensive High School
GASkills
- Operational efficiency
- Scheduling coordination
- Cross-functional communication
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Telephone and email etiquette
- Active listening
- Effective communication
- Relationship building
- Task prioritization
- Self motivation
- Excel spreadsheets
Timeline
Operations Support Associate
Sustained Quality
08.2022 - 05.2025
Business Development Manager
Sustained Quality
03.2013 - 08.2022
Branch Manger
Express Employment Professionals
08.2008 - 08.2022
High School Diploma -
Monroe Area Comprehensive High School
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