Wendy Hernandez
Indianapolis,IN
Summary
Dynamic professional with strong leadership and communication skills in property management. Experienced in implementing effective marketing strategies and resolving tenant issues, dedicated to enhancing community living experiences and achieving operational goals.
Overview
6
6
years of professional experience
Work History
Property Manager
CYM Living
Indianapolis, IN
11.2024 - 12.2025
- Implemented marketing strategies to increase property visibility and occupancy rates.
- Managed vendor relationships to ensure quality service delivery and compliance with contracts.
- Resolved conflicts between tenants and property management to maintain a harmonious community.
- Developed community engagement initiatives to foster tenant relationships and enhance livability.
- Prepared detailed reports on property performance metrics for management review.
- Conducted market research to inform pricing strategies and leasing terms.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Assistant Manager
The Life Properties
Indianapolis, Indiana
04.2023 - 11.2024
- Worked closely with the manager to ensure that all projects were completed according to schedule.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Received, checked and processed applications for new leases.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Increased occupancy through dynamic marketing initiatives.
Floating Assistant Manager
Pangea Real Estate/ Lumen
Indianapolis, Indiana
02.2022 - 04.2023
- Produce Vacancy and Eviction reports in a monthly basis.
- Would float between 8 properties.
- Maintain accurate resident record and customer relations.
- Successfully and professionally handled resident complaints.
- Submit service request and communicated with maintenance on any open requests.
- Worked with Property Manager to develop strategies to increase productivity.
Assistant Project Manager
Denizen Management
Indianapolis, Indiana
01.2020 - 02.2022
- Produce Variance Reports on a monthly basis.
- Ensure to work closely with the Property Manager on Leasing, Resident Retention and Marketing.
- Code and approve invoices.
- Keep a safe track of our in office resident files.
- Work on keeping delinquency numbers low, making calls and sending out emails to residents.
- Step in to the Property Manager role when the Manager was out of the office.
- Ensure all residents/ customers were happy at all times.
Education
High School Diploma -
Avon High School
Avon, IN05-2010
Skills
- Bilingual (Spanish)
- Property Management Softwares (Rent Manager, Yardi and AppFolio)
- Tenant relations
- Property inspections
- Marketing strategies
- Rent collection
- Excellent computer skills
Timeline
Property Manager
CYM Living
11.2024 - 12.2025
Assistant Manager
The Life Properties
04.2023 - 11.2024
Floating Assistant Manager
Pangea Real Estate/ Lumen
02.2022 - 04.2023
Assistant Project Manager
Denizen Management
01.2020 - 02.2022
High School Diploma -
Avon High School