WENDY JAMES
Buttermilk Kitchen
Ellenwood,GA
19
years of professional experience
1
Certification
Dynamic General Manager with a proven track record at Charleys Philly Steak, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and profitability while fostering a positive work environment. Adept at problem resolution and training, cultivating strong relationships with clients and partners for sustained success.
Work History
General Manager
1 Year 11 Months- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
1 Year- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
General Manager
15 Years 8 Months- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Time management
Training and coaching
Team leadership
Certification
- Serve safe (Food handling certification) February 2025 - March 2030
- Serve safe Alcohol certification March 2025-March 2028
Timeline
General Manager
Buttermilk Kitchen
04.2023 - 03.2025Read More
Assistant General Manager
Highland Bakery
04.2022 - 04.2023Read More
General Manager
Charleys Philly Cheese Steak
08.2006 - 04.2022Read More
James Maddison High
High School Diploma
Read More