WENDY JAMES
Ellenwood,GA
Summary
Dynamic General Manager with a proven track record at Charleys Philly Steak, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and profitability while fostering a positive work environment. Adept at problem resolution and training, cultivating strong relationships with clients and partners for sustained success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Buttermilk Kitchen
04.2023 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Highland Bakery
04.2022 - 04.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
General Manager
Charleys Philly Cheese Steak
08.2006 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
James Maddison High
Norcross Ga05-2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Team leadership
Certification
- Serve safe (Food handling certification) February 2025 - March 2030
- Serve safe Alcohol certification March 2025-March 2028
Timeline
General Manager
Buttermilk Kitchen
04.2023 - 03.2025
Assistant General Manager
Highland Bakery
04.2022 - 04.2023
General Manager
Charleys Philly Cheese Steak
08.2006 - 04.2022
High School Diploma -
James Maddison High
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