Wendy J Duck
Wilmington,DE
Summary
A courteous, dedicated individual seeking a rewarding position as a Medical Assistant. Offers strong knowledge of patient care tasks along with clerical acumen to maximize the efficiency of facility.
Overview
35
35
years of professional experience
Work History
Customer Service Personnel
H&R Block
Wilmington, DE
12.2014 - Current
- Greeting clients in a personalized, friendly, and inviting manner
- Matching clients with the best suited tax professional for their needs
- Scheduling clients how they would like to be scheduled
- Arranged submission reports for organization
- Addresses client scheduling needs
- Resolves scheduling conflicts
- Process daily reports to be submitted and cataloged
- Handling client exits by assuring all current and future needs are met
- Maintaining office cleanliness and organization of resources with team members
- Other duties as assigned.
Shipping and receiving Manager
Delacostumes and Party Inc
Wilmington, DE
07.2013 - Current
- Oversee shipments moving from America to Australia.
- Invoice all incoming and outgoing freight according to customs regulations.
- Liaison between Delacostumes and suppliers arranging shipments.
Customer Service Representative
Food Lion
Wilmington, DE
08.2014 - 12.2014
- Answer customers' questions
- Bag merchandise
- Compute and record totals of transactions.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Issue receipts, refunds, credits, or change due to customers.
- Issue trading stamps, and redeem food stamps and coupons.
- Maintain clean and orderly checkout areas.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Offer customers carry-out service at the completion of transactions.
- Process merchandise returns and exchanges.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Request information or assistance using paging systems.
- Resolve customer complaints.
- Sort, count, and wrap currency and coins.
- Weigh items sold by weight in order to determine prices.
- Accept reservations or requests for take-out orders.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Cash checks for customers.
Transportation Security Screener
DHS TSA
Houston, TX
09.2002 - 09.2007
- Responsible for the safety and security of a federal security airport check point within George Bush Intercontinental Airport in Houston Texas.
- Maintain employee records, time sheets, training records, provide training.
- Supervise 25-50 employees at a time while providing safety security and world class customer service at federally mandated airport check points.
- Maintain payroll and training records for 25- 50 employees assigned to me.
- Manages Staff Performance Manages Scheduling Communicates and reinforces EEO policies and programs in many areas of responsibility, including training Ensures that TSA employment policies, procedures, and practices are effectively administered.
- Makes recommendations as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members Trains team members Monitors and reports on the status and progress of work, and represents the team in communications with the TSM for the purpose of obtaining resources (e.g., computer hardware and software, etc).
- Developed local policies for handling of all workers compensation claims within the airport for submission to Washington DC.
CPU/ICU/CCU Technician
Huntsville Memorial Hospital
Huntsville, TX
06.1999 - 09.2002
- Prepared patient rooms prior to their arrival.
- Assist physicians and RN's with patient care in the ICU/CCU units
- Transcribe all physicians orders and carry out the scheduling of any and all orders for testing.
- Monitor patients vital signs Monitor telemetry for any immediate changes
- Report any and all telemetry changes to RN and physician as required.
- Document test results
- Maintain patient records accordingly to hospital and federal patient record standards
- Assist with admission and discharge of patients
- Perform EKG's
- Place patients on telemetry monitors as ordered Run telemetry strips every 6 hours and as needed
- Draw blood for routine and emergency lab tests.
- Collected urine and fecal samples.
- Documented resident records on daily flow sheets.
Volunteer Emergency Medical Technician
Penndel Middletown Rescue Squad
Penndel, PA
11.1990 - 09.1994
Education
High School Diploma -
Bensalem Senior High School
March 1991
Certificate - Bloodbourne Pathogens
Harris School of Business
August 2015
American Heart association - First Aid
Harris School of Business
2015
Diploma Medical Assistant / Nurse's Aide Certifications American Heart Association BLS provider certification- December 2014 American Heart Association Heart Saver First Aid certification - BLS- provider
Harris School of Business
2015
Certification - HIPAA
Harris School of Business
2015
HIPAA Certification -
Skills
Excellent interpersonal skillsTime managementEffectively interacts with patients and families. Detail-oriented Medical terminology Charting and record keeping Valid Delaware driver's licenseBLS certificationFirst Aid certificationHIPAA CertificationBloodborne Pathogen Certification Phlebotomy EKG medical terminology urinalysis sample handling sample collection aseptic technique
Skills
- Charting expertise
- Understands medical procedures
- Documentation procedures expert
- Calm and level-headed under duress
- Quick problem solver
- EKG/ECG administration
- Medical terminology knowledge
- Valid DE driver's license
- Reliable transportation
- Knowledge of appropriate phlebotomy procedures
Timeline
Customer Service Personnel
H&R Block
12.2014 - Current
Customer Service Representative
Food Lion
08.2014 - 12.2014
Shipping and receiving Manager
Delacostumes and Party Inc
07.2013 - Current
Transportation Security Screener
DHS TSA
09.2002 - 09.2007
CPU/ICU/CCU Technician
Huntsville Memorial Hospital
06.1999 - 09.2002
Volunteer Emergency Medical Technician
Penndel Middletown Rescue Squad
11.1990 - 09.1994
High School Diploma -
Bensalem Senior High School
Certificate - Bloodbourne Pathogens
Harris School of Business
American Heart association - First Aid
Harris School of Business
Diploma Medical Assistant / Nurse's Aide Certifications American Heart Association BLS provider certification- December 2014 American Heart Association Heart Saver First Aid certification - BLS- provider
Harris School of Business
Certification - HIPAA
Harris School of Business
HIPAA Certification -
Similar Profiles
Lorena YepezLorena Yepez
Tax Associate at H&R BlockTax Associate at H&R Block
Shari WurglerShari Wurgler
Tax Professional and Team Lead at H&R BlockTax Professional and Team Lead at H&R Block
Jamie GibsonJamie Gibson
Seasonal Customer Service Professional at H&R BlockSeasonal Customer Service Professional at H&R Block
Sigourney PrattSigourney Pratt
Receptionist at H&R BlockReceptionist at H&R Block
David NatalieDavid Natalie
Sales Representative at PepsiCoSales Representative at PepsiCo