WENDY JHOVANA BRICEÑO MOGOLLON
Queens,USA
Summary
Reliable and customer-focused professional with several years of experience in customer service, sales, technical support, and mobile phone testing. Skilled in assisting customers, resolving complaints, providing product information, and identifying technical issues. Organized, responsible, detail-oriented, and able to work efficiently in fast-paced environments.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Mobile Phone Testing Associate
Temp Work Staffing / Platinum Connection
New York, NY
03.2024 - Current
- Test mobile phones to ensure functionality and performance.
- Follow testing procedures and identify technical issues.
- Inspect devices carefully and report problems accurately.
- Maintain attention to detail while working efficiently.
- Follow company procedures and quality standards.
Specialized Customer Service & Sales Consultant
Claro Colombia
Bogotá, Colombia
01.2019 - 03.2021
- Provided in-person customer service and sales support.
- Assisted customers with questions, complaints, and service requests.
- Sold home internet, mobile phone plans, TV services, mobile devices, and accessories.
- Provided technical support for smartphones and tablets.
- Assisted customers with home internet technical issues.
- Explained products and services clearly and recommended appropriate solutions.
Sales & Customer Service Executive
Banco Falabella
Bogotá, Colombia
02.2016 - 10.2017
- Provided in-person customer service and assistance.
- Handled customer complaints and submitted service claims.
- Sold financial products including CDs, savings and checking accounts, credit cards, and insurance products.
- Assisted customers with questions regarding financial products and services.
- Recommended products based on customer needs.
Education
Degree - International Business
Fundación CIDCA
Bogotá, ColombiaSkills
- Customer Service
- Sales
- Technical Support
- Mobile Phone Testing
- Complaint Resolution
- Communication
- Problem Solving
- Attention to Detail
- Teamwork
- Organization
- Fast Learner
LANGUAGES
Spanish: Native
English: Intermediate
Timeline
Mobile Phone Testing Associate
Temp Work Staffing / Platinum Connection
03.2024 - Current
Specialized Customer Service & Sales Consultant
Claro Colombia
01.2019 - 03.2021
Sales & Customer Service Executive
Banco Falabella
02.2016 - 10.2017
Degree - International Business
Fundación CIDCA