Wendy Jordan
Henderson,NC
Summary
Enthusiastic individuals, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I am motivated to learn, grow, and excel. Focused on delivering care and compassionate support to address all issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child Protective Service
Granville County DSS
03.2025 - Current
- Manage complex caseloads, providing therapy and intervention for clients with various challenges including neglect, abuse, homelessness, and substance abuse.
- Conduct investigations, assessments, and crisis interventions, including placement in foster care or residential facilities.
- Provide court testimony, write investigative reports, treatment plans, and case records.
- Facilitate group, family, or individual therapy across all age groups and problems (mental, medical, financial, substance abuse).
- Assess safety risks and develop protection plans for at-risk children and families.
- Work with families, community partners, and agencies to strengthen family systems.
- Participate in emergency operations and preparedness exercises when required.
- Handle after-hours reports for Children Protective Services and forward to appropriate staff.
- Conduct court petition and court summaries
Child Protective Service
Vance County DSS
Henderson, NC
11.2023 - 03.2025
- Manage complex caseloads, providing therapy and intervention for clients with various challenges including neglect, abuse, homelessness, and substance abuse.
- Conduct investigations, assessments, and crisis interventions, including placement in foster care or residential facilities.
- Provide court testimony, write investigative reports, treatment plans, and case records.
- Facilitate group, family, or individual therapy across all age groups and problems (mental, medical, financial, substance abuse).
- Assess safety risks and develop protection plans for at-risk children and families.
- Work with families, community partners, and agencies to strengthen family systems.
- Participate in emergency operations and preparedness exercises when required.
- Handle after-hours reports for Children Protective Services and forward to appropriate staff.
- Conduct court petition and court summaries
- County Transfer
Medical Assistant
Emerge Ortho
Durham, NC
12.2022 - 09.2023
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Provided crisis support and emergency care for patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted healthcare providers in patient evaluations and medical procedures, enhancing workflow efficiency.
- Managed Patient scheduling and appointment coordination, improving access to care.
- Maintained accurate electronic health records ensuring compliance with regulatory standards.
Youth Program Education Assistant
Murdoch Institute
Butner, NC
01.2020 - 12.2022
- Providing direct support and supervision and ensuring the safety of individuals.
- Consultation with DSS according to policy and procedure guidelines.
- Guided clients in the development of skills and cognitive behavioral therapy techniques.
- Documented patient information, treatment plans, and patient responses.
- Tracked progress according to goals for interventions.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations, and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior, and other psychosocial issues.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Gathered information about clients using observational techniques and interviews, case histories, and other assessment methodologies.
- Documented patient information through analyzing data, interview notes, and test results, and identified and diagnosed the nature of clients' problems.
- Counseled up to 1-6 clients weekly with issues such as mood disorders, PTSD, and anxiety.
- Guided 1-on-1 therapy for clients with a focus on self-advocacy, self-healing, and empowerment.
- Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry, or legal aid.
Therapeutic Support Staff Member
Central State Hospital/ Contract- Dzeel C.H.C
Butner, NC
07.2019 - 01.2020
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Attended therapeutic and educational group meetings and supported patients with guidance from RN or medical professionals.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement patient treatment plans.
- Facilitated support groups, supporting safe and collaborative environments for clients.
Medical Assistant
Vance Family Medicine
Henderson, NC
11.2015 - 07.2019
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Educate patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Collaborated with medical and administrative personnel to maintain patient focus.
- Administer PHQ-9, GAD assessment
- Prepared initial patient charts for admission
- Arranged surgeries with the surgical center, confirmed patients' times and prepared admission and consent forms.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into the computer.
Emergency Medical Technician
Duke Regional Hospital
Durham, NC
12.2014 - 11.2017
- Maintained level-headedness and efficiency in high-pressure situations, health risk assessment, effectively prioritize tasks to save lives and provide medical care.
- Assessed medical conditions of patients in pre-hospital settings.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with lucid patients to gather incident and medical history information.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Triaged patients in emergencies based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Responded to daily emergency calls to provide patients with quick and compassionate medical assistance and care.
- Quickly recognized patients’ needs to be based on conditions.
- Used EHR/LMS to maintain records of patient care, condition, and progress and reported and discussed observations with Physicians and RN.
Internship GCPS- BSW Program
Granville County Schools
- Conducting mental health assessments, risk assessments, or needs assessments.
- Provide individual and group counseling, working with individual students or leading group counseling sessions to help students address personal, social, or emotional issues.
- Collaborate with teachers, and other school staff, to identify and address students' needs.
- Develop and implement interventions to address students' needs, such as behavior management plans, or social-emotional learning programs.
- Advocating for students and families helps ensure their needs are met, and their rights are protected.
Internship
McKinney-Vento
- Providing outreach and support: working with school staff to identify and reach out to students experiencing homelessness or at risk of becoming homeless.
- Providing support for these students and their families, helping them to access resources and services that can help them meet their basic needs.
- Including assistance in collecting data for Grant writing.
- Assist in developing and implementing interventions to address students' needs, such as academic support, social-emotional learning programs, or other interventions that can help students overcome the challenges associated with homelessness.
- Work with school staff to advocate for the needs and rights of students experiencing homelessness, ensuring they have access to the same opportunities and resources as other students.
Internship GCDSS- MSW Program
Granville County Department of Social Service
Oxford , NC
- Delivered trauma-informed therapy using solution-focused and motivational approaches, and supported diagnosis and treatment planning through clinical assessments and team collaboration.
- Provided therapeutic interventions to children and families, conducted strength-based assessments, and used SFBT and MI to support resilience; partnered with schools and local agencies.
- Conducted clinical assessments and implemented motivational interviewing and solution-focused therapy with clients in recovery; worked with community agencies to coordinate care and referrals.
- Engage in a collaborative partnership with schools, health providers, and social services agencies to support holistic client care.
- For mental health clinics or a counseling center.
- For youth and family services.
- For substance use and recovery focus.
Education
Master Social Work -
Walden University
Minneapolis, MN11.2025
Bachelor of Social Science - Social Work
Shaw University
Raleigh, NC05.2023
Associate of Arts - Sociology
Vance Granville Community College
Henderson, N.C.05.2020
Skills
- Client Needs Assessment
- Therapeutic Interventions
- Communication
- Case Management
- Risk Assessment
- Clinical assessment
- Cognitive behavioral therapy
- Time management
- Structured decision-making (SDM) tools knowledge
- Resource coordination
- High-risk populations identification
- Family systems theory
- Clinical documentation
- Conducting interviews
- Law enforcement interaction
- Crisis situations
- Abuse and neglect investigation
- Client engagement and assistance
- Child welfare laws
- Resilience building
- Family dynamics
- Trauma-informed care framework
Accomplishments
LCSWA pending Approval, North Carolina Licensing Board
Languages
Basic Spanish proficiency; able to understand and communicate at an introductory level.
Certification
LCSWA
Timeline
Child Protective Service
Granville County DSS
03.2025 - Current
Child Protective Service
Vance County DSS
11.2023 - 03.2025
Medical Assistant
Emerge Ortho
12.2022 - 09.2023
Youth Program Education Assistant
Murdoch Institute
01.2020 - 12.2022
Therapeutic Support Staff Member
Central State Hospital/ Contract- Dzeel C.H.C
07.2019 - 01.2020
Medical Assistant
Vance Family Medicine
11.2015 - 07.2019
Emergency Medical Technician
Duke Regional Hospital
12.2014 - 11.2017
Internship GCPS- BSW Program
Granville County Schools
Internship
McKinney-Vento
Internship GCDSS- MSW Program
Granville County Department of Social Service
Master Social Work -
Walden University
Bachelor of Social Science - Social Work
Shaw University
Associate of Arts - Sociology
Vance Granville Community College