Wendy Keith
Hudson,FL
Summary
I worked for Heartland Dental for 12 years in Indiana for Dental Plus in Logansport. Our provider was Dr Craig Shanteau, we were also the office most Indiana Doctors came to for training.
Business professional with strong foundation in administrative and support roles. Known for enhancing office productivity and supporting key business functions through efficient organization and communication. Focused on team collaboration and results, adaptable to changing business needs. Skilled in calendar management, document preparation, and client relations.
Authorized to work in the US for any employer
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Assistant
Heartland Dental Group
09.2000 - 10.2013
- Check in/Check our, verification of Insurance, All Medicaid claims (posting and denials), Monthly ageing reports, creation of forms adopted by Heartland Dental end of day (still used today), typing of Training manuals for EDDA and Dental continuing education and Heartland specific procedures.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments. Jumped in wherever a need presented itself.
- Traveled to several different Heartland offices in Indiana to help fill in, teach Medicaid coding for optimal care and benefit to the office, and help teach short cuts in the Dentrix program.
Office Manager
Fulton County Medical Clinic
11.1990 - 09.2000
- Accounts Payable, Accounts Receivable fo the medical office as well as several other business ventures of out Doctor/ Owner.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic. Including but not limited to all credentialing for all new Nurse Practitioners to Specialists.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Skills
- Office Management (15 years)
- Vendor negotiation (25 years)
- Osha (20 years)
- Accounts Payable (15 years)
- Accounts Receivable (20 years)
- Customer Service (35 years)
- Medical Terminology (10 years)
- Dentrix (14 years)
- Medical Records (20 years)
- Medicaid (20 years)
- Medicare (10 years)
- Commercial Insurance (20 years)
- Client relationship building (30 years)
- Document management (30 years)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Assistant
Heartland Dental Group
09.2000 - 10.2013
Office Manager
Fulton County Medical Clinic
11.1990 - 09.2000
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