Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Wendy Lacey

Dallas,TX

Summary

Proven leader at JPMorgan Chase Bank, NA, adept in managing SBA sales strategies and ensuring compliance with rigorous standards. Spearheaded quality control programs, enhancing SBA file integrity. Excelled in teamwork and problem-solving, driving cross-functional collaboration and innovative product rollouts. Skilled in both written communication and project management, consistently achieving top-tier audit results.

Overview

29
29
years of professional experience
1
1
Certification

Work History

SBA Sales Strategy & Support Manager

JPMorgan Chase Bank, NA
Dallas, TX
10.2010 - Current
  • Manage Small Business Administration external audits and targeted risk based reviews, with best possible results
  • Directly manage a team of six high performing remotely located employees
  • Improve quality of SBA files through design and management of quality programs across multiple lines of business
  • Maintain a library of SBA-related procedures to ensure compliance with SBA Standard Operating Procedures and Chase credit policies.
  • Manage the rollout of new SBA products, processes, and procedures
  • Collaborate cross-functionality with all internal partners to ensure sound SBA program
  • Maintain the highest control environment as evidenced by successful conrols and issue validation testing
  • Participate in monthly CCB fraud working group to review potential bust-out fraud scenarios on SBA early-defaults

SBA Eligibility Officer

JPMorgan Chase Bank, NA
Dallas, TX
04.2004 - 10.2010
  • Reviewed SBA 7(a), Express, and 504 credit applications and modification requests to determine SBA eligibility, compliance with bank credit policies, and SBA Standard Operating Procedures
  • Remained up-to-date on SBA SOP, maintaining an ongoing understanding of SBA eligibility and bank/SBA policies/processes, industry trends, and external credit/bank markets
  • Assisted with SBA disaster programs and other special projects

Credit Approval Officer

JPMorgan Chase Bank, NA
Dallas, TX
06.1996 - 04.2004
  • Assessed creditworthiness of individual borrowers in a Business Banking environment, specializing in complex credit structures including investment real estate and agricultural entities

Education

Master of Science - Forensic Accounting And Fraud Examination

West Virginia University
Morgantown, WV
05-2026

Bachelor of Science - Accounting And Business Administration

Centenary College of Louisiana
Shreveport, LA
05-1996

Skills

  • Written communication
  • Problem solving
  • Documentation skills
  • Quality Control and Assurance
  • Project Management
  • Teamwork and Collaboration
  • Controls and compliance

Certification

  • Certified Public Accountant (1997)

References

References available upon request.

Timeline

SBA Sales Strategy & Support Manager

JPMorgan Chase Bank, NA
10.2010 - Current

SBA Eligibility Officer

JPMorgan Chase Bank, NA
04.2004 - 10.2010

Credit Approval Officer

JPMorgan Chase Bank, NA
06.1996 - 04.2004

Master of Science - Forensic Accounting And Fraud Examination

West Virginia University

Bachelor of Science - Accounting And Business Administration

Centenary College of Louisiana

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