Wendy Lahm
Olathe,KS
Summary
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Applebee's Neighborhood Grill & Bar
06.2018 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Server/Bartender
Applebee's Neighborhood Grill & Bar
03.2016 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Graphic Designer
The Kansas City Star
06.1994 - 01.2016
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Designed print collateral including direct mailers and event invitations contributing to successful outreach campaigns.
- Created and prepared advertisements for print.
- Thorough knowledge of Adobe products.
Education
High School Diploma -
Westport High School
Kansas City, MO07-1995
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Opening and closing procedures
- Scheduling and labor control
- Kitchen oversight
Timeline
Assistant Manager
Applebee's Neighborhood Grill & Bar
06.2018 - 10.2024
Server/Bartender
Applebee's Neighborhood Grill & Bar
03.2016 - 05.2018
Graphic Designer
The Kansas City Star
06.1994 - 01.2016
High School Diploma -
Westport High School
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