Wendy Landa
Acuity Eye Group
Bakersfield,CA
2
Languages
18
years of professional experience
Detail-oriented and patient-focused Medical Receptionist with over five years of experience in healthcare administration, patient registration, insurance verification, appointment scheduling, and front office operations. Skilled at providing exceptional customer service, maintaining accurate patient records, collecting patient payments, and ensuring efficient clinic workflow. Bilingual in English and Spanish with a strong commitment to compassionate patient care, teamwork, and compliance with HIPAA and organizational policies.
Work History
Medical Receptionist
8 Months- Welcome and register patients while providing friendly, professional customer service.
- Verify insurance eligibility, authorizations, and patient demographic information.
- Resolve insurance issues before appointments to ensure timely patient care.
- Schedule appointments and coordinate provider schedules.
- Check patients in and out while ensuring documentation is complete and accurate.
- Collect copays, deductibles, and outstanding balances.
- Process end-of-day reports and assist with daily financial reconciliation.
- Scan patient documents into the electronic medical record.
- Maintain HIPAA compliance and patient confidentiality.
- Collaborate with physicians, technicians, and administrative staff to ensure excellent patient care.
Assistant Practice Manager
4 Years 6 Months- Managed daily front office operations in a busy ophthalmology practice.
- Trained staff on patient registration, scheduling, insurance verification, and customer service.
- Coordinated appointments and maintained efficient patient flow.
- Assisted with referrals, authorizations, and insurance verification.
- Ordered office supplies and monitored inventory levels.
- Resolved patient concerns professionally while maintaining high customer satisfaction.
- Worked closely with physicians and staff to improve office efficiency.
Lead Optician
4 Years 8 Months- Assisted patients with selecting eyewear and lens options.
- Educated patients on vision products and services.
- Processed orders and maintained accurate patient records.
- Delivered outstanding customer service while meeting sales and operational goals.
Education
Associate Degree - Healthcare Information Management
Skills
Patient Registration
Insurance Verification & Eligibility
Appointment Scheduling
Electronic Medical Records (EMR)
Patient Check-In & Check-Out
Payment Collection & Daily Cash Reconciliation
Medical Office Administration
Customer Service
HIPAA Compliance
Medical Terminology
Microsoft Office Suite
Bilingual: English & Spanish
Languages
English
Spanish
Timeline
Medical Receptionist
Acuity Eye Group
12.2025 - CurrentRead More
Assistant Practice Manager
Bakersfield Eye Care
11.2020 - 05.2025Read More
Lead Optician
LensCrafters
05.2008 - 01.2013Read More
Bakersfield College
Associate Degree from Healthcare Information Management
Read More