Hi, I’m
Wendy Langer
Marinette,WI
Summary
Detailed Title Specialist with experience reviewing and verifying title document. Checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Epic and H20.
Overview
21
years of professional experience
Work History
NewRez, LLC/Caliber Mortgage, LLC
Title Specialist
04.2016 - 09.2022
Job overview
- Followed all company policies and procedures to deliver quality work.
- Managed daily Pipeline reports, obtained required documentation and verified information for accuracy to support business needs.
- Updated system with pertinent information
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Worked with Loan officers, underwriters and processors to obtain clear title prior to funding.
NewRez, LLC
Jr Processor
04.2016 - 09.2022
Job overview
- Reviewed and validated details of loan applications
- Collected and compiled paperwork such as title abstracts, insurance paperwork, employment information, Verification of Rent or Mortgage, Payoff information.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Wells Fargo Home Mortgage
Research Remediation Analyst
10.2007 - 08.2015
Job overview
- Responsible for researching and remediating escalated inquiries and complaints that require special handling from complainant
- Provide approval to third party vendors to complete property preservation work on behalf of the company
- Perform intake duties from our Global Event Management system to determine the best course of action to minimize the company’s exposure to financial and reputational risk
- Serve as an intermediary between vendors and customers to resolve disputed matters and settle on issues that require monetary compensation
- Assist with process improvements and software enhancement testing designed to streamline intake and improve efficiency for reporting
Education
Hamilton High School, Milwaukee, WI
High School Diploma
06.1986
Skills
- Loan Modification
- Administrative Support
- Customer Communication
- Customer Inquiries
- Title I Understanding
- Clerical Support
- Title Processing
- Customer Satisfaction
- Daily Logs
- Data Collections
- Information Updates
- Order Placement
- Client Interactions
- Workflow Processes
Timeline
Title Specialist
NewRez, LLC/Caliber Mortgage, LLC
04.2016 - 09.2022
Jr Processor
NewRez, LLC
04.2016 - 09.2022
Research Remediation Analyst
Wells Fargo Home Mortgage
10.2007 - 08.2015
Hamilton High School
High School Diploma
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