Wendy Leonhardt
Grand Blanc,MI
Summary
Dedicated professional with experience in customer service and transaction processing. Known for strong attention to detail and effective collaboration, successfully resolving customer issues while maintaining accurate records. Committed to enhancing customer experiences and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Call Center Representative
Michigan United Credit Union
Auburn Hills, Michigan
02.2024 - Current
- Managed high call volumes, ensuring consistent customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
- Assisted members with account inquiries and transaction requests, enhancing overall service experience.
- Collaborated with team members to streamline company processes and procedures.
- Maintained accurate records of customer interactions for future reference.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Advised customers on best practices for managing their accounts safely and securely.
- Provided training sessions for new staff members on the basic principles of providing excellent customer service when dealing with account and card inquiries.
Teller
Michigan United Credit Union
Holly, MI
09.2022 - 09.2023
- Processed member transactions with a focus on accuracy and efficiency at Michigan United Credit Union.
- Balanced cash drawer daily to ensure accuracy and compliance with policies.
- Addressed customer inquiries about bank products and services to enhance customer understanding.
- Maintained knowledge of financial regulations to uphold compliance standards.
Line Leader
Inalfa Roof Systems
Auburn Hills, MI
09.2008 - 01.2014
- Supervised daily production activities in line with safety and quality standards.
- Reviewed product specifications prior to each shift start-up and monitored output throughout the shift.
- Trained new hires on the use of machinery and standard operating procedures for the line.
- Implemented lean manufacturing principles to streamline operations.
Education
High School Diploma -
Holly High School
Holly, MI06-1998
Skills
- Data entry
- Employee training
- Quality assurance
- Customer service
- Transaction processing
- Problem solving
Timeline
Call Center Representative
Michigan United Credit Union
02.2024 - Current
Teller
Michigan United Credit Union
09.2022 - 09.2023
Line Leader
Inalfa Roof Systems
09.2008 - 01.2014
High School Diploma -
Holly High School