Wendy Lewis

• Increased client satisfaction by providing personalized cruise recommendations based on individual preferences and travel goals.
• Enhanced company sales revenue by creating targeted marketing campaigns for potential and existing clients.
• Developed long-lasting relationships with clients through exceptional customer service and follow-ups, resulting in repeat bookings.
• Collaborated with interdepartmental teams to ensure timely and accurate booking processes, leading to seamless guest experiences.

• Responsible for all aspects of my Antiques and Décor business to include sales, marketing, financials, inventory and customer service.

• Answered inbound calls and assisted guests with booking their cruise, airfare, excursions, and enhancements.
• Served as backup for customer service assisting guests with questions and issues with their reservation.
• Exceeded expectations on performance quotas for total bookings, add ons, flights, conversion etc.

• Handled internet marketing for clients to increase their SEO
• Set up and optimizing social media platforms, posting daily, handling reviews and customer inquiries
• Designed Web and Google Business pages for each client and input background information on their site to trigger traffic and optimize SEO

Managed six vacation properties and handled booking for guests, contracts, maintenance, cleaning, and compliance.

Communicated effectively with guests from the booking process through end of their vacation