Wendy Liston
Freedom
Summary
Dynamic Customer Service Manager with a proven track record at Kohls Department Store, enhancing client satisfaction through exceptional service and problem-solving skills. As a Medical Transcriptionist, I ensured high accuracy in reports while managing multiple assignments efficiently. Proficient in Microsoft Office, I am dedicated to delivering quality results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Kohls Department Store
Cranberry Township, PA
08.2019 - Current
Delivered exceptional customer service to enhance client satisfaction.
Medical Transcriptionist Subcontractor
Smith Transcription
Butler, PA
02.2011 - 05.2017
- Transcribed medical dictations with high accuracy, ensuring timely delivery of reports.
- Reviewed and edited transcripts for clarity, grammar, and adherence to medical terminology standards.
- Managed multiple transcription assignments efficiently to meet strict deadlines without compromising quality.
- Collaborated with healthcare professionals to clarify terminology and ensure precise documentation.
Education
High School Diploma -
Seneca Valley
Harmony, MN06.1986
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Customer Service Manager
Kohls Department Store
08.2019 - Current
Medical Transcriptionist Subcontractor
Smith Transcription
02.2011 - 05.2017
High School Diploma -
Seneca Valley