Wendy L. Roberson

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
• Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
• Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
• Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
• Answered phone calls and responded to customer emails.
• Assisted in resolving customer complaints and grievances.
• Communicated with customers to provide delivery updates and resolution.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Utilized customer feedback to improve customer service.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
• Reduced delivery times with careful planning and route optimization.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Obeyed federal, Texas State and local traffic laws and regulations to enable safe transportation outcomes for participants.

• Ensured safe transportation of goods
• Finalized daily logs on schedule to uphold DOT requirements.
• Minimized delays by planning and adjusting routes to account for weather and traffic conditions.

• Rockford Const. - 65mi of 42” hauled pipe gang
• Henkels & McCoy – 30 miles 30” hauled pipe gang, 2 ton pulled sand blaster on tie- ins
• Henkels & McCoy – 33 miles of 40” hauled pipe gang, parts runner, drove 2 ton flatbed on clean-up crew
• Henkels & McCoy- 68 miles of 42” hauled mini gang
• Willbros - 115 mi 42” hauled mini gang
• Willbros - 35 mi of 24” 20” & 12” skid truck & water truck driver
• Sheehan –5 miles of 42” track hoe oiler stumped ROW, built mat road, ditching, lowering in, tie ins & back fill
• Progressive- 10 mi 12”; 2 mi 20”; 90 miles 16” - straw for welder foreman in pipe gang, fabrication and tie- ins, road bores
• Willbros – 5 mi 10” welder helper in fabrication, built launchers, receivers, and futures
• Willbros – 1400’ 14” skid truck, welder helper (front end, fire line, capping), labor hand, pigging & testing
• Willbros – sky trac operator- loaded skids on floats and skid baskets
• and multipl3 other contractors with various other titles

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.

• Appalachian gathering system for Momentum M3 Midstream
• Enhanced pipeline safety by conducting thorough inspections and identifying potential hazards.
• Collaborated with construction teams to monitor progress and maintain quality standards throughout projects.
• Coordinated with other inspectors and team members, sharing knowledge and expertise for consistent inspection results across projects.
• Inspected pipe for safety and compliance.
• Checked quality of construction and worksite policies.

• Public Relations
• Created and maintained a functional filing system for hard copies of data
• Created and maintained database using Excel and Access to house permit holders information
• Responsible for the permitting process of Private and commercial on water facilities and domestic water use diversions on Lake Granbury
• Handle all correspondence with new and prospective permit holders
• Perform on-site inspections for new and existing construction
• Collection of lost revenue for facilities not previously permitted
• Reconciliation of accounts using Lawson