Wendy Lynn
Moores Hill,IN
Summary
Motivated and detail-oriented professional with experience in transportation management, logistics coordination, warehouse operations, customer services, medical billing, and team leadership. Seeking an opportunity to leverage strong organizational skills to contribute to operational excellence while delivering outstanding customer service and supporting growth.
Overview
36
36
years of professional experience
Work History
Transportation Manager
Baylor Trucking (Operated by Werner)
Sunman, IN
01.2023 - 04.2026
- Managed daily transportation operations to ensure timely freight delivery and adherence to regulatory standards.
- Coordinated logistics to optimize route planning and improve fuel efficiency, contributing to overall operational effectiveness.
- Supervised a team of drivers to ensure compliance with safety regulations.
- Built and maintained driver relationships by understanding driver needs, optimizing routes, managing home time, and ensuring DOT and safety compliance to enhance driver satisfaction.
Wholesale Sales Coordinator / Head of Logistics
LEM Products
West Chester, OH
08.2016 - 01.2023
- Coordinated on-time shipping of small parcel, LTL, and TL for customers; created and maintained accurate EDI records and order prints; gathered and reviewed product specifications across channels; ensured customer and dealer satisfaction through precise order entry, back order management, and sales support; provided prompt assistance for shipment inquiries; maintained shipment schedules; coordinated shipments for customers and suppliers; processed claims efficiently.
- Managed inventory levels and tracked product availability for timely fulfillment.
- Coordinated sales orders and ensured accurate processing of customer requests.
- Collaborated with sales team to develop effective promotional strategies and campaigns.
Direct/Wholesale Team Lead
LEM Products
West Chester, OH
09.2011 - 08.2016
- Oversaw team productivity and ensured timely, efficient, and safe fulfillment of orders. Oversee productivity assigned to personnel and coordinate proper coverage of jobs within the department. Conducted departmental cross training and coordinated with warehouse manager for effective skill development. Managed inventory control, conducted order audits, and enforced company policies. Facilitated loading and unloading of trucks to sustain workflow efficiency., (certified on sit down fork lift), pick, pack, and ship.
- Led team in daily operations and workflow management.
- Managed inventory control and ensured accuracy of stock levels.
- Coordinated training sessions for new team members and ongoing staff development.
Customer Service Rep/Cook
Arbys
Lawrenceburg, IN
05.2007 - 11.2011
- Executed opening and closing procedures to ensure store readiness. Served customers at drive thru and front line as cashier, providing efficient service. Delivered food orders and prepared meals in kitchen, ensuring timely service for customer satisfaction.
- Processed customer orders efficiently using point-of-sale system.
- Assisted customers in selecting menu items and answering questions.
- Resolved customer complaints and issues with empathy and patience.
Medical Billing Account Manager
Plettner Hart Management Consultants
Blue Ash, OH
02.1997 - 05.2008
- Developed billing reports to streamline account management processes.
- Managed client billing inquiries and resolved discrepancies efficiently.
- Coordinated payment processing and tracked account status for clients.
- Entered charges and organized submissions of insurance claims for processing.: Distributed billing statements to patients and insurance companies.; Reviewed, posted, and managed fast-remit, receipts, Medicare downloads, fast claims, fast bills, AR, and account reports; closed and balanced accounts daily, monthly, and yearly; communicated with physicians, staff, patients, and insurance providers.
Office Assistant, Billing Clerk
Lenzy G. Southall, M.D.
Cincinnati, OH
03.1992 - 01.1997
- Managed patient billing information to ensure accurate and timely processing.
- Managed patient appointment scheduling and maintained accurate calendar updates.
- Assisted in maintaining patient records and ensuring confidentiality compliance.
- Coordinated office supplies inventory and placed orders as needed.
Domestics Department Manager
JC Penney Outlet
Cincinnati, OH
04.1990 - 12.1991
- Managed daily operations to ensure efficient store functionality.
- Trained new employees on customer service standards and store policies.
- Assisted customers via telephone and in person, organized merchandise to enhance shopping experience, and managed inventory effectively. Coordinated employee shifts to ensure optimal coverage and service levels.
Education
High school diploma - General Studies
William Henry Harrison High
Ohio06-1992
Certificate of Technical Studies - Business
Diamond Oaks CDC
Ohio06-1992
Skills
- Logistics - scheduling with Scheduling (5 years)
- Project Management
- Shipping operations
- Warehouse management
- Order Management System
- Freight
- EDI
- Dispatch
- Third-party logistics
- Order Entry
- Inventory Control
- Order Picking
- Claim Resolution
- Manufacturing
- Forklift
- Pallet Jack
- Leadership (5 years)
- Supervision skills
- Computer proficiency
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Customer service
- Billing
- Billing
- Claim Resolution
Timeline
Transportation Manager
Baylor Trucking (Operated by Werner)
01.2023 - 04.2026
Wholesale Sales Coordinator / Head of Logistics
LEM Products
08.2016 - 01.2023
Direct/Wholesale Team Lead
LEM Products
09.2011 - 08.2016
Customer Service Rep/Cook
Arbys
05.2007 - 11.2011
Medical Billing Account Manager
Plettner Hart Management Consultants
02.1997 - 05.2008
Office Assistant, Billing Clerk
Lenzy G. Southall, M.D.
03.1992 - 01.1997
Domestics Department Manager
JC Penney Outlet
04.1990 - 12.1991
High school diploma - General Studies
William Henry Harrison High
Certificate of Technical Studies - Business
Diamond Oaks CDC