Wendy Mahdi
Riverdale,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Sales Associate
Marshalls Department Store
Fayetteville, GA
12.2021 - Current
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories and merchandise care.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Cashier
Walmart
Riverdale, GA
11.2022 - 01.2023
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Representative
Chime Solutions
Morrow, GA
10.2016 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Sales Assistant
Sears
Morrow, GA
10.2014 - 08.2019
- Maintained records related to sales, returns and inventory availability.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Input credit and debit card payments in POS system to complete purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
No Degree -
Clayton State University
Morrow, GANo Degree - Business Administration And Management
University of Phoenix
Savannah, GA09.2011
High School Diploma -
William Cullen Bryant High School
Long Island City, NY06.1984
Skills
- Time Management
- Shipment Processing
- Verbal Communication
- Cash Handling Accuracy
- Listening Skills
- Self-Checkout Assistance
- Speaking Clearly
- Stockroom Organizing
Timeline
Cashier
Walmart
11.2022 - 01.2023
Sales Associate
Marshalls Department Store
12.2021 - Current
Customer Service Representative
Chime Solutions
10.2016 - 11.2020
Sales Assistant
Sears
10.2014 - 08.2019
No Degree -
Clayton State University
No Degree - Business Administration And Management
University of Phoenix
High School Diploma -
William Cullen Bryant High School
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