I started working at Abbott as a customer service representative and then was moved over to Patient Therapy Access department. I started in PTA as a clinical intake coordinator moved up to case manager and then promoted to a Lead. I feel this gives me the knowledge to help all areas of our department. While I was a case manager, I won case manager of the year in 2010 and 2011. During this time I was managing one of the larger areas in our department. We have since gone to a group setting and my multitasking and communication skills helps me work well in a team environment.