Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Wendy Martinez-Ochoa

Salinas,California

Summary

Motivated Shift Leader skilled at directing employees through daily routines and interacting with customers to ensure top-notch experiences. Possesses 2 years of experience in fast food industry. Leads by example as role model for exemplary customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member Team Leader

McDonald's
Salinas, CA
08.2022 - 03.2024
  • Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
  • Addressed any issues between employees promptly and fairly.
  • Maintained daily records of transactions, sales, and inventory levels.
  • Managed cash flow by accurately counting money at beginning and end of shift.
  • Enforced company policies regarding attendance, dress code, break times.
  • Established effective communication channels between management staff and crew members.
  • Ensured that all equipment was properly cleaned and maintained according to health regulations.
  • Monitored team member performance to ensure quality standards were met.
  • Hired and trained new and current staff members to handle various work tasks.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Lubricated, cleaned or repaired machinery or equipment.

Education

High School Diploma -

Alisal High School
Salinas, CA
05-2023

Skills

  • Sales and Marketing
  • Crisis Management
  • Employee Motivation
  • Staff Scheduling
  • Multitasking
  • Organizational Skills
  • Effective Communication
  • Active Listening
  • Attention to Detail
  • Adaptability and Flexibility

Certification

  • ServSafe Certified

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Crew Member Team Leader

McDonald's
08.2022 - 03.2024

High School Diploma -

Alisal High School

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