Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
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WENDY MARTINEZ ANDERSON

WENDY MARTINEZ ANDERSON

Bronx,NY

Summary

Client Service Leadership As an Entrepreneur and Knowledgeable professional with more than 20 years of experience in Retail Management, Sales, Visual merchandising, and Customer Service. Seek to bring a Leadership mentoring adaptability and diverse abilities to add value to a virtuous company. Develop Skilled team with coaching and training of exceeding goals and cultivating a strong clientele base relationship. Excellent customer service provider and Hands – On Involvement, able to multitask, and able to effectively identify and fulfill client needs. Self-motivated characteristic with experience in Hiring, Training, Developing, Coaching and Proven record to daily manage sales team. Deep knowledge and understanding of CRM tools and programs to increase retention. Dedicated Senior Luxury Business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Revenue-focused Product Manager with 15 years of experience overseeing product development and marketing lifecycles from inception to rollout. Budget-minded strategist, generating product-specific content while adhering to project constraints. Audience-oriented marketing manager, employing varying strategies to reach diverse demographics.

Overview

16
16
years of professional experience
1
1
Language

Work History

Assistant Product Manager

Chanel
NEW YORK, United States
09.2021 - Current
  • Superior Organizational and Time Management skills, Responsible for Managing 2 department area to create positive and energetic environment for clients and team environment.
  • Support and communicate with Saks Personal stylist and staff to build conclusive alliance for seamless clients' encounter
  • Equip team with ongoing product knowledge, training, and new software tools rollouts for better performance and to enhance clients’ expectations
  • Supply Home Office with valuable product feedback and clients request info to better enhance business performance and clients’ allocations
  • Led team with Care, honesty, accountability and by example to cultivate confident and productive relationship.
  • Analyzed consumer and financial data to develop strategic insights and make clear and compelling recommendations for overall business growth.
  • Collaborated with vendors to verify service-level performance and influence supplier manufacturing processes, technology decision-making and customer service policies.
  • Managed cross-functional teams to commercialize new products and drive improvements.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.

Sales Manger

Celine
NEW YORK, United States
02.2019 - 03.2020
  • Meet sales goals targets- increased sales proficiency by +25% to target plan, assist sales associates with various weekly customer appointments to boost and drive sales.
  • Implement use of CRM tools, and all client outreach resources (training tools, client books, client retention tracker) to increase interaction and service assistance to customers.
  • Manage staff scheduling, floor coverage, and approve weekly payroll.
  • Partner with Visual, Merchandise, Buyer, and Planning team to allocate and roll out marketing strategies, incentive programs for sales team and execute store events.
  • Ensure company policy and procedures are adhered to provide constructive feedback, resolve all concerns, and take disciplinary actions as needed
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Assistant Store Manager

Gucci
NEW YORK, United States
03.2016 - 01.2020
  • Utilize CRM initiative to cultivate and retain clientele network for store and sales team.
  • Managed 2 boutiques – Men Shoes/ Accessories and Women Handbags/ Accessories with team of 24 sales associates producing over $11.5 Million in sales over 34%+ in achievements.
  • Develop 6 direct sales team members with individual sales over $1.2 Million year and strong clientele relationship.
  • Maintain strong partnership and relationship with Bloomingdale's- At Your Service Personal Stylist to assist with client engagement, expand sales by 20%.
  • Organize training seminars and morning Clinique events to elevate product knowledge and Customers experiences.
  • Provide end of day sales recap and reports with highlights and opportunities action plans.
  • Lead team to successful Exotic Handbag caravan Event achieving 50%+ increase to sales plan target.
  • Replenishment, process returns/exchanges, cycle counts, Clients Repairs, markdowns list.
  • Coached 24 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Department Manager

Gucci
NEW YORK, United States
03.2014 - 04.2016
  • In charge of opening and closing boutique – End of day report and outlining areas of opportunities.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Motivated 22 sales associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Theory Men Brand Manager

Bloomingdales
NEW YORK, United States
03.2010 - 01.2012
  • Increased market revenue performance from $1.8M to $3.1M in 1 year
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Establish competitive and customer focused selling contests to exceed sales targets.
  • Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
  • Organized and delivered training sessions for new product content and technological advancements.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.

Coach Brand Manager

Bloomingdale's
NEW YORK, NY
06.2007 - 03.2010
  • Manage day-to-day operations and staff of IN/Outbound teams including, retention, performance management, succession planning and competence development.
  • Generated $2.6M sales revenue annually with dedication, commitment and constant client relationship building.
  • Associates molding into incredible stylist leaders resulting in higher promotions positions.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Organized and delivered training sessions for new product content and technological advancements.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.

Education

Bachelor of Science - Business Management and Marketing

Herbert H. Lehman College
New York, NY

Skills

Computer proficiency inundefined

Additional Information

  • AWARDS , Bloomingdales NY, NY Best of the Best Employee of the Year Award President’s Club (Annual sales over $1.2 Million) Top Loyalty Award - for 4 years consecutively Top Seller of the Year Award- for 2 years Gucci NY, NY Top Seller of the Year Award Top Client Highest Retention Certificate Award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Product Manager

Chanel
09.2021 - Current

Sales Manger

Celine
02.2019 - 03.2020

Assistant Store Manager

Gucci
03.2016 - 01.2020

Department Manager

Gucci
03.2014 - 04.2016

Theory Men Brand Manager

Bloomingdales
03.2010 - 01.2012

Coach Brand Manager

Bloomingdale's
06.2007 - 03.2010

Bachelor of Science - Business Management and Marketing

Herbert H. Lehman College

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WENDY MARTINEZ ANDERSON