Wendy McCain

• Promoted to Service Desk Supervisor 2021 to present

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Maintains open communication by setting clear expectations and removing barriers.

• Promoted to Department Supervisor 03/08/2021

Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Motivated and trained employees to maximize team productivity.

• Receiving Clerk 2008 to 2021

Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.

Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.

Consulted with outside parties, SM's, DM's and RM's to resolve discrepancies and create effective solutions.

Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Have been recognized more than 40 times for individual and team accomplishments.