Wendy McCurry
Fleming Island,Fl
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Rhodes Graduation Services/ Jostens
01.2012 - Current
- Provided excellent customer service to clients inquiring about graduation products and services
- Assisted customers in placing orders, tracking shipments, and resolving issues in a timely and efficient manner
- Collaborated with other departments to ensure seamless communication and resolution of customer inquiries
- Maintained accurate customer records and documentation of interactions for future reference
- Contributed to the development of customer service training programs for new hires.
Tennis Coach
St. Johns Country Day
01.2012 - 01.2023
- Developed and implemented comprehensive training programs for players of various skill levels, focusing on technical skill development, physical conditioning, and strategic gameplay
- Conducted individual and group coaching sessions, emphasizing teamwork, sportsmanship, and mental toughness
- Organized and coordinated tournaments, matches, and practice schedules to optimize player development and team cohesion
- Collaborated with parents, team members, and staff to create a supportive and communicative environment.
Field Trainer
Roche Diagnostics Corporation
06.2010 - 02.2012
- Conducted engaging and hands-on training sessions, workshops, and seminars, fostering a collaborative learning environment that enhanced participants' understanding and proficiency in utilizing medical devices effectively
- Acted as a subject matter expert, providing ongoing support to healthcare professionals, and addressing any queries or challenges related to medical device usage.
District Sales Representative
Mediq Healthcare Company
06.1990 - 05.1994
- Developed a confident, comfortable ability to represent multiple medical products and services -including Pharmaceutical services to medical professionals
- Met with physicians, directors and healthcare executives to successfully sell medical devices.
- Brought in new leads consistently using strong prospecting and networking abilities.
- Led sales and services effort in a $750,000 suburban -Philadelphia territory
- Recognized with the “Rookie of the Year” award.
Admissions and Marketing Director
Healthcare and Retirement Co.- Wallingford Nursing Home- Heartland of Beavercreek
04.1986 - 01.1990
- Supervised sales and administrative services for 200 plus bed nursing facilities
- Developed comprehensive marketing plans in alignment with overall business goals and objectives to hospital social workers, physicians, community groups, and other referral sources
- Analyzed competitive marketing environment
- Developed comprehensive marketing plan(s)
- Maintained relationships both with responsible parties and referral sources.
Education
Bachelor of Science - Business Administration
Bowling Green State University
Bowling Green, OH05.1986
References
Available on request
Timeline
Customer Service Representative
Rhodes Graduation Services/ Jostens
01.2012 - Current
Tennis Coach
St. Johns Country Day
01.2012 - 01.2023
Field Trainer
Roche Diagnostics Corporation
06.2010 - 02.2012
District Sales Representative
Mediq Healthcare Company
06.1990 - 05.1994
Admissions and Marketing Director
Healthcare and Retirement Co.- Wallingford Nursing Home- Heartland of Beavercreek
04.1986 - 01.1990
Bachelor of Science - Business Administration
Bowling Green State University
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