Summary
Overview
Work History
Education
Timeline
Generic

Wendy Miller

Las Vegas

Summary

Reliable and highly professional food and beverage server with a solid background in providing customer focus, upbeat and energetic service.

Overview

21
21
years of professional experience

Work History

Room Server/ Banquet Server

Tropicana Las Vegas
05.2010 - 04.2024
  • Provided Plus One Service standards to ensure all of customer needs were met with an upbeat, energetic approach.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Followed all Health Department and property standards to ensure safety of all guests as well as all team members.

Food and Beverage Manager

Mandalay Bay Resort And Casino
04.2009 - 05.2010
  • Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Hiring and Managed of staff and onsite job training of Pool Servers, Bartenders, Food Servers , Bussers , Baristas and Food Attendants.
  • Managed all operations of the Pool Venue as well as Self Serve outlets.

Pool Cocktail Server

Mandalay Bay Resort And Casino
02.2008 - 11.2008
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.

Bartender to General Manager

Tee Shots Bar & Grill
09.2003 - 08.2007
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • General Managerial duties included management of kitchen, food servers and bartending.
  • Coordinated accounts receivables and payables with food and beverage distributors.
  • Maintained all gaming licenses and work permits for a gaming establishment.

Education

Bachelor of Science - Behavioral Sciences

Pennsylvania State System of Higher Education-Central Office
Harrisburg, PA

Certified Beer Server

Cicerone

Certificate - Business Management & Administration Series

Community College of Southern Nevada
2006

Timeline

Room Server/ Banquet Server

Tropicana Las Vegas
05.2010 - 04.2024

Food and Beverage Manager

Mandalay Bay Resort And Casino
04.2009 - 05.2010

Pool Cocktail Server

Mandalay Bay Resort And Casino
02.2008 - 11.2008

Bartender to General Manager

Tee Shots Bar & Grill
09.2003 - 08.2007

Certified Beer Server

Cicerone

Certificate - Business Management & Administration Series

Community College of Southern Nevada

Bachelor of Science - Behavioral Sciences

Pennsylvania State System of Higher Education-Central Office

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Wendy Miller