Wendy Miller
Las Vegas
Summary
Reliable and highly professional food and beverage server with a solid background in providing customer focus, upbeat and energetic service.
Overview
21
21
years of professional experience
Work History
Room Server/ Banquet Server
Tropicana Las Vegas
Las Vegas, NV
05.2010 - 04.2024
- Provided Plus One Service standards to ensure all of customer needs were met with an upbeat, energetic approach.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Followed all Health Department and property standards to ensure safety of all guests as well as all team members.
Food and Beverage Manager
Mandalay Bay Resort And Casino
Las Vegas, NV
04.2009 - 05.2010
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Hiring and Managed of staff and onsite job training of Pool Servers, Bartenders, Food Servers , Bussers , Baristas and Food Attendants.
- Managed all operations of the Pool Venue as well as Self Serve outlets.
Pool Cocktail Server
Mandalay Bay Resort And Casino
Las Vegas, NV
02.2008 - 11.2008
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Checked identification to enforce age regulations for alcoholic beverages.
Bartender to General Manager
Tee Shots Bar & Grill
Henderson, NV
09.2003 - 08.2007
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- General Managerial duties included management of kitchen, food servers and bartending.
- Coordinated accounts receivables and payables with food and beverage distributors.
- Maintained all gaming licenses and work permits for a gaming establishment.
Education
Bachelor of Science - Behavioral Sciences
Pennsylvania State System of Higher Education-Central Office
Harrisburg, PACertified Beer Server
Cicerone
Certificate - Business Management & Administration Series
Community College of Southern Nevada
2006
Timeline
Room Server/ Banquet Server
Tropicana Las Vegas
05.2010 - 04.2024
Food and Beverage Manager
Mandalay Bay Resort And Casino
04.2009 - 05.2010
Pool Cocktail Server
Mandalay Bay Resort And Casino
02.2008 - 11.2008
Bartender to General Manager
Tee Shots Bar & Grill
09.2003 - 08.2007
Certified Beer Server
Cicerone
Certificate - Business Management & Administration Series
Community College of Southern Nevada
Bachelor of Science - Behavioral Sciences
Pennsylvania State System of Higher Education-Central Office