Wendy Miller
Lindside,WV
Summary
Results-driven professional with expertise in document management and regulatory compliance. Proven ability to streamline processes and enhance communication within teams, ensuring efficient operations and exceptional customer service. Daily auditing of DMV teller work from all tellers from previous day. Manage DMV inventory and supply ordering.
Overview
1
1
Certification
7
7
years of professional experience
Work History
DMV liason/Deputy Treasurer
Giles Co Treasurers Office
Pearisburg, VA
04.2019 - Current
- Managed documentation for regulatory compliance and reporting standards.
- Addressed public inquiries regarding treasury services and operations.
- Managed daily financial transactions and maintained accurate records.
- Prepared financial reports for internal stakeholders and external auditors.
- Streamlined interdepartmental communication to improve workflow efficiency.
- Trained new staff on office protocols and customer service best practices.
- Cultivated relationships with internal and external stakeholders to facilitate service delivery.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
- Assessed customer needs through direct communication and observation.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Generated reports to track project progress and inform decision-making.
- Monitored relevant legislation to maintain compliance during liaison activities.
- Maintained up-to-date records of all interactions with customers or clients.
Education
High School Diploma -
James Monroe High Schools
Lindside, WV06-2000
Skills
- Regulatory compliance
- Financial reporting
- Reporting
- Performance reporting
- Document management
- Operational efficiency
- Recordkeeping
- Customer engagement
- Customer service management
- Staff training
- Team collaboration
- Cross-functional communications
- Problem solving
- Attention to detail
- Effective communication
- Verbal and written communication
- Time management abilities
- High-pressure environments
- Performance management
Certification
- Master Governmental Deputy Treasurer
Timeline
DMV liason/Deputy Treasurer
Giles Co Treasurers Office
04.2019 - Current
High School Diploma -
James Monroe High Schools