Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Morrison-White

Toledo,OH

Summary

Accomplished Account Manager with 20 years of experience facilitating and sustaining customer relationships. Ace at devising targeted approaches to meet needs of each client and attending to requests. Known for superior consultation skills and service to consistently exceed sales goals.

Overview

19
19
years of professional experience

Work History

District Manager Major Accounts

ADP
06.2022 - Current


  • Worked with channel and alliance partners on joint marketing and sales opportunities.
  • Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
  • Set meetings and managed obligations to achieve established goals and commitments.
  • Documented critical sales activities and conversations with customers and updated CRM solution.
  • Built senior executive relationships at target accounts and aligned solutions to business needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Account Executive

MSC Industrial Supply
05.2018 - 06.2022
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Managed sales cycle to maintain solid customer base.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Created and executed account strategies to translate organizational goals into client activities.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Prepared additional quotes for current clients to upsell products and services.
  • Prepared forecasts to gain understanding of measures needed to grow business.

Area Manager

MT Business Technologies Inc.
10.2017 - 05.2018
  • Grow market share with an assigned territory as well as prospect for new business
  • Present proposals and close business within a short sales cycle.
  • Collaborate with inside teams and technicians.
  • Develop and maintain accurate records for existing and prospective customers.

Account Manager

Nichols Paper And Supply
08.2016 - 10.2017
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Account Manager

W.W. Grainger Industrial Supply
01.2005 - 10.2016
  • Present custom and creative cost-effective solutions that focus on the customer's ROI
  • Exceeded sales goals 8 out of 10 years with expected 15% or more sales goal increase Initiate processes for measuring and driving compliance with agreements
  • Manage and support a base of commercial and corporate customers with an annual target of over 3.7 million
  • Assist Facility Directors, Purchasing Managers and Maintenance departments when creating avenues for vendor consolidation and cost savings initiatives
  • Mentoring of new hires

Education

Bowling Green State University
Bowling Green, OH

Skills

  • Inbound Calls
  • Technical Implementation
  • Customer Relationship Management
  • Customer Needs Assessments
  • Meeting Management
  • Revenue Growth
  • Process Improvement Initiatives
  • Strategic Sales
  • Human Resources Management Systems
  • Workforce Management
  • Goal Management
  • Sales Goals
  • Strategic Planning
  • Key Relationship Development
  • Account Management
  • Pipeline Maintenance

Timeline

District Manager Major Accounts

ADP
06.2022 - Current

Account Executive

MSC Industrial Supply
05.2018 - 06.2022

Area Manager

MT Business Technologies Inc.
10.2017 - 05.2018

Account Manager

Nichols Paper And Supply
08.2016 - 10.2017

Account Manager

W.W. Grainger Industrial Supply
01.2005 - 10.2016

Bowling Green State University

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Wendy Morrison-White