Wendy Mullin
Denver,CO
Summary
Dynamic working professional with over 12 years of customer service expertise and a robust background in food and warehouse management, retail service, and mail sorting. Excel in attention to detail, demonstrate solid decision-making skills, and exhibit a strong sense of drive. Skilled at managing concurrent tasks and contributing effectively to team efforts.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mail Sorter
DHL ECommerce
07.2022 - 11.2022
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with 20 team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Quality Control Technician
Eldon James
07.2019 - 02.2022
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected approximately 50 raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Section Manager
CTDI - Communications Test Design
05.2017 - 01.2019
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Devised and administered cost control initiatives saving $50,000.
Mailing / Binding Associate
American Web
09.2016 - 01.2017
- Supporting the mail process and assist in all hand-related operations.
- Managed 3 daily operational schedules, vacations, meetings and shift changes
- Developed and implemented strategies to increase customer satisfaction and engagement.
Quality Control Inspector
Goldbug
04.2016 - 09.2016
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected approximately 30 incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Retail Sales Associate Cashier
Target
07.2014 - 03.2016
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped approximately 5 customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Retail Sales Associate Cashier
Country Mart Grocery Store
09.2012 - 04.2014
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Trained approximately 2 new employees on cash register procedures and customer service standards.
Food Server
Swanson Services
11.2009 - 06.2011
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Supported needs of 100 military personnel who entered the DFAC daily.
Shift Manager
Popeyes Chicken & Biscuits
01.2007 - 02.2008
- Handled approximately 10 escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained approximately 2 new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised daily operations to ensure adherence to food safety and quality standards.
- Trained and mentored approximately 2 new team members on service protocols and operational procedures.
Shift Manager
Long John Silver's
02.2002 - 08.2006
- Trained approximately 30 new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised daily operations to ensure adherence to food safety and quality standards.
- Trained and mentored approximately 30 new team members on service protocols and operational procedures.
Education
Associate of Applied Science - Medical Specialties
CollegeAmerica
Denver, CO09-2018
No Degree - Medical Administration & Coding
Great Plains Technology Center
Lawton, OK05.2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Quick learner
- Cleanliness and hygiene
- Cash handling accuracy
Certification
Kentucky Health and Safety Training, LLC, CPR Classes Near Me- 9/2024-9/2026
- BLS Certification
- CPR Certification
- AED Certification
- First Aid Certification
Timeline
Mail Sorter
DHL ECommerce
07.2022 - 11.2022
Quality Control Technician
Eldon James
07.2019 - 02.2022
Section Manager
CTDI - Communications Test Design
05.2017 - 01.2019
Mailing / Binding Associate
American Web
09.2016 - 01.2017
Quality Control Inspector
Goldbug
04.2016 - 09.2016
Retail Sales Associate Cashier
Target
07.2014 - 03.2016
Retail Sales Associate Cashier
Country Mart Grocery Store
09.2012 - 04.2014
Food Server
Swanson Services
11.2009 - 06.2011
Shift Manager
Popeyes Chicken & Biscuits
01.2007 - 02.2008
Shift Manager
Long John Silver's
02.2002 - 08.2006
Associate of Applied Science - Medical Specialties
CollegeAmerica
No Degree - Medical Administration & Coding
Great Plains Technology Center
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