Wendy Munoz
El Paso
Summary
Dedicated and detail-oriented professional seeking a position with U.S. Citizenship and Immigration Services to apply strong analytical, investigative, and adjudicative skills in reviewing immigration applications, conducting interviews, and ensuring compliance with federal laws and policies. Committed to upholding the integrity of the immigration system, supporting national security, and providing accurate, well-documented decisions while exercising discretion, sound judgment, and effective collaboration with federal partners.
Overview
7
7
years of professional experience
Work History
Professional Call Specialist
The Providencia Group ( Cal Vet Integrated Services Consulting) Transitioned to Hendall
El Paso, TX, United States
08.2025 - Current
- Responded to immigration-related inquiries, providing accurate guidance in accordance with federal law and USCIS policy.
- Conducted crisis and intake calls, including human trafficking screenings, risk assessments, and safety planning for vulnerable populations.
- Assisted applicants and sponsors with eligibility requirements, case status, and access to services.
- Supported immigration application processing while ensuring regulatory and procedural compliance.
- Maintained accurate case records and protected sensitive information in accordance with privacy requirements.
School Liaison / Unit Clerk / Mental Health Tech
El Paso Behavioral Health System
El Paso, TX
06.2023 - 04.2025
- Served as a liaison for students and families, addressing concerns and applying sound judgment in sensitive situations.
- Managed unit documentation, admissions, discharges, and reports, ensuring accuracy and compliance with procedures.
- Monitored patient safety, conducted assessments, and responded to crisis situations involving children and adolescents.
Customer Care Professional
Centene, Superior Health, Nurse Advice Line
El Paso, TX
03.2019 - 12.2021
- Collaborated with team members to improve call center performance and share best practices.
- Supported process improvement initiatives to increase efficiency and service quality.
- Managed high-stress situations, resolving conflicts and de-escalating tense interactions.
Education
Bachelor Of Applied Arts - Psychology
The University of Texas At El Paso
El Paso, TX01.2015
Associate Of Applied Science - Psychology
El Paso Community College
El Paso, TX01.2012
Skills
- Crisis Management
- Patient Care & Adolescent Support
- Excellent Written Communication
- Analytical Thinking & Problem Solving
- Administrative & Records Management
- Knowledge of Adolescent Psychology
Languages
English
Spanish
Timeline
Professional Call Specialist
The Providencia Group ( Cal Vet Integrated Services Consulting) Transitioned to Hendall
08.2025 - Current
School Liaison / Unit Clerk / Mental Health Tech
El Paso Behavioral Health System
06.2023 - 04.2025
Customer Care Professional
Centene, Superior Health, Nurse Advice Line
03.2019 - 12.2021
Associate Of Applied Science - Psychology
El Paso Community College
Bachelor Of Applied Arts - Psychology
The University of Texas At El Paso