WENDY NAVAS
Miami,FL
Summary
Dependable with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Clerk
Xport Auto Parts
10.2021 - 06.2023
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Customer Service Representative
Winn Dixie
02.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
President Supermarket
03.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Agent
Primerica
01.2018 - 02.2019
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Salesperson
COMPUCELL EXPRESS
11.2016 - 12.2017
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Education
LIFE AND HEALTH INSURANCE AGENT -
PRIMERICA
Miami, FL07.2018
CERTIFIED NURSING ASSISTANT - SALUD
INTERNATIONAL TRAINING CAREERS
Miami, FL03.2017
PHLEBOTOMIST CERTIFICATION - SALUD
INTERNATIONAL TRAINING CAREERS
Miami, FL03.2017
GED -
Miami Dade College
Miami, FL02.2016
Skills
- Product Merchandising
- Customer Service
- Customer Relations
- Collaboration
- Time management
- Teamwork
- Good communication
- Decision making ability
- Learning capacity
Languages
Spanish
Full Professional
English
Limited Working
Certification
- Life and health insurance agent 2-14 / 2-15
- Certified Nursing Assistant (CNA)
- Phlebotomist Certification
Timeline
Sales Clerk
Xport Auto Parts
10.2021 - 06.2023
Customer Service Representative
Winn Dixie
02.2020 - 08.2021
Customer Service Representative
President Supermarket
03.2019 - 12.2019
Sales Agent
Primerica
01.2018 - 02.2019
Salesperson
COMPUCELL EXPRESS
11.2016 - 12.2017
LIFE AND HEALTH INSURANCE AGENT -
PRIMERICA
CERTIFIED NURSING ASSISTANT - SALUD
INTERNATIONAL TRAINING CAREERS
PHLEBOTOMIST CERTIFICATION - SALUD
INTERNATIONAL TRAINING CAREERS
GED -
Miami Dade College
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