Open To Work
Wendy Nielson
Summary
Results-driven Customer Service Representative with expertise in developing strategies to achieve organizational goals. Proven experience as a Tax Examiner, recognized as a Subject Matter Expert and On the Job Instructor. Strong interpersonal communication skills foster effective collaboration and drive results.
Overview
37
37
years of professional experience
Work History
Education Paraprofessional
Davis School District
Farmington
01.2021 - 05.2026
- Conducted individualized tutoring sessions to improve understanding and performance in specific subjects for struggling learners.
- Supported students with diverse learning needs in classroom settings.
- Supported teachers in implementing instructional materials and activities to enhance student learning.
- Facilitated small group discussions to enhance student engagement.
- Monitored student behavior and guided positive interactions during activities to foster a supportive classroom environment.
- Organized classroom resources and maintained a clean learning environment.
Cook
Davis County School District
08.2011 - 09.2020
- Maintained safety standards and provided nutritious meals.
- Supervised employees, oversaw food production, arranged schedules, maintained supplies, and ensured compliance with nutritional standards.
- Planned and prepared high-quality meals that engaged students, achieving 90% participation.
- Supervised kitchen staff for twelve months, ensuring efficient operations.
- Managed food inventory and ensured proper storage of ingredients.
- Managed food inventory and optimized storage practices to maintain ingredient quality.
- Responsible for maintaining safety standards and ensuring nutritious meals.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Monitored compliance with health regulations during food preparation and service.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Hourly Salary: $13.53
Tax Examiner
Internal Revenue Service (IRS)
Ogden
01.1990 - 01.2004
- Served as Subject Matter Expert (SME) overseeing complex duties as Tax Examiner.
- Analyzed complex tax situations to determine appropriate actions and adjustments.
- Instructed new Tax Examiners in the best methods to manage workload along with inventory and age listing reporting duties.
- Conducted training sessions for new staff on IRS procedures and policies.
- Collaborated with colleagues to provide guidance on complex issues related to taxes.
- Identified tax-related issues and collaborated with management team to suggest improvements.
- Contributed to special initiatives, studies, and projects aimed at enhancing tax processes.
- Documented hourly wage of $18.71 for tax examination role.
- Maintained a standard work schedule of 40 hours per week.
Administrative Assistant (Executive Assistant)
419th Fighter Wing
Hill Air Force Base
08.1989 - 08.1997
- Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
- Maintained a 40-hour workweek to ensure consistent support for office operations.
- Facilitated communication between team members and external stakeholders.
- Facilitated effective communication between team members and external stakeholders to ensure project alignment.
- Coordinated logistics for training events and unit activities to enhance team engagement.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Organized and maintained office files for efficient document retrieval.
- Supported logistics for training events and unit activities.
- Managed travel arrangements and communicated travel details to relevant personnel for seamless execution.
Education
Non-Commissioned Officer Leadership Development -
Technical Training School -
Basic Military Training -
Diploma -
Roy High School
Skills
- Classroom management
- Instructional support
- Special education methods
- Leadership
- Teamwork
- Organization
- Attention to detail
- Good communication skills
- Time management
- Customer service principles
- Needs assessment
- Service quality standards
- Customer satisfaction evaluation
- Data collection
- Behavioral support
- Research
- Analysis
- Administrative procedures
- Word processing
- Managing files and records
- Designing forms
- Leadership techniques
- Staff development
- Resource coordination
- Ability to work under pressure
- Detail orientation
- Menu planning
- Culinary skills
- Dexterity
- Production methods
- Business principles
- Management principles
- Strategic planning
- Resource allocation
- Human resources modeling
- Electronic equipment
- Computer hardware
- Software applications
- Programming
- Processors
- Chips
- Behavioral support
Professional References
- Jeanie Stevenson, Manager, (801) 402-3955, jstevenson@dsdmail.net
- Michelle Swiger, Tax Examiner, (801) 458-4471, dragonflyandbugmake2@gmail.com
- Jennifer Miller, Clerk, (801) 698-6405, Jenmiller@dsdmail.net
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
HybridOn-SiteRemoteSalary Range
$20/hr - $1000/hrTimeline
Education Paraprofessional
Davis School District
01.2021 - 05.2026
Cook
Davis County School District
08.2011 - 09.2020
Tax Examiner
Internal Revenue Service (IRS)
01.1990 - 01.2004
Administrative Assistant (Executive Assistant)
419th Fighter Wing
08.1989 - 08.1997
Non-Commissioned Officer Leadership Development -
Technical Training School -
Basic Military Training -
Diploma -
Roy High School