Wendy Ortiz

• Answering phone calls which include in-house calls from nurses and/or doctors and outside calls from medical offices and patients with questions.
• Enter lab orders into the patient’s chart so they are ready for when the patient arrives for their lab work.
• Troubleshooting problem labs such as calling the patient back in for recollection and contacting physicians with positive results.
• We at lab information also are there for the phlebotomists at our draw centers if they are in need of help finding orders or lab tests.
• I was an Epic super user in which I helped fellow coworkers navigate our new epic system when we went live.
• I am a LSR2 position in which I train new employees in the epic system as well as providing guidance in the lab department.

I helped start this clinic , working with Dr. Robin Miller and Diedre Goldberg FNP.

Started with making cold calls to let people know about our new clinic.

Created lab order sheets to fit our clinic.

I took care of the front office duties such as ordering and maintaining our supplement supply and being available to help our other practitioners (Guided Imagery, acupuncturist and massage therapists. ) with their clients.

• Front desk duties, answered phones including Dr. Bates Senate cell phone and assisted Senator Bates schedule.
• Managed files and records for patients.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.