Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Cashier
Wendy Palmer

Wendy Palmer

Metairie,LA

Summary

Detail-oriented professional with phlebotomy certification and proven customer service expertise. Strong knowledge of HIPAA compliance and medical documentation accuracy. Proficient in Windows 11 and adaptable to new technologies. Committed to enhancing patient care through effective phlebotomy practices and understanding of 'The Order of Draw' for optimal clinical outcomes.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Cashier

Rouses Market
Metairie, Louisiana
06.2022 - Current
  • Processed payments via cash, checks, credit cards, vouchers, and automatic debits with precision.
  • Operated computerized cash register, achieving excellent accuracy across all transaction types.
  • Streamlined checkout procedures to enhance efficiency and minimize wait times.
  • Maintained balanced cash drawer at shift end, ensuring precise financial records.
  • Assisted customers with inquiries, delivering exceptional service that garnered positive feedback.
  • Resolved customer complaints promptly while upholding a courteous demeanor.
  • Supported other departments as needed, demonstrating flexibility and teamwork.

Phlebotomy Externship

Fastest Labs of Metairie
New Orleans, Louisiana
06.2025 - 07.2025
  • Executed hair sample processing for DNA and other testing.
  • Performed immunoassay urine drug screenings while adhering to chain of custody protocols.
  • Verified patients in compliance with HIPAA regulations.
  • Collected and processed cheek swab samples for genetic analysis.
  • Maintained a sterile work environment by regularly sanitizing instruments.

Phlebotomist Externship

Labcorp
Metairie, Louisiana
06.2025 - 06.2025
  • Executed venipuncture and capillary blood collection for diverse patient populations.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Ensured accurate labeling and documentation of all collected specimens.
  • Collected and processed specimens for laboratory transport, adhering to testing protocols.
  • Handled temperature-sensitive specimens according to established storage guidelines.
  • Conducted urine drug screen collection and processing, following chain of custody procedures.
  • Upheld infection control standards by maintaining a clean, organized work area.
  • Delivered exceptional customer service through face-to-face and phone interactions.

Medical Assistant

Urology Associates of Louisiana
Metairie, Louisiana
03.2000 - 12.2002
  • Roomed patients and conducted vital sign assessments.
  • Collected comprehensive patient histories and documented complaints to ensure accurate records.
  • Obtained clean-catch urine samples and performed dipstick tests to support diagnostics.
  • Arranged exam rooms per specific procedures to enhance operational efficiency.
  • Assisted physicians during exams and tests, contributing to improved patient care.
  • Established positive relationships with patients through effective communication techniques.
  • Verified insurance, collected copays, scheduled appointments, and coordinated laboratory services.

Medical Assistant

Dr. Dana Fouchi
Metairie, Louisiana
06.1998 - 03.2000
  • Roomed patient's, took vital signs and gathered patient histories.
  • Administered injections, medications, and treatments as directed by physician.
  • Maintained cleanliness and supply levels in examination rooms to ensure readiness for patients.
  • Scheduled appointments, faxed documentation, verified medical insurance, and collected copays.
  • Provided patients with ejaculation specimen cups for accurate testing in office.

Education

Certificate of Technical Studies - Phlebotomy/EKG

Unitech Training Academy
Jefferson, La
12-2025

Certificate of Technical Studies - Medical Assistant

Eastern College of Health Vocations
Metairie, LA
05-1998

Skills

  • Basic life support
  • Phlebotomy certification
  • Medical documentation
  • Vital signs assessment
  • HIPAA compliance
  • Patient evaluation
  • Effective communication
  • Specimen collection
  • Time management
  • Team collaboration
  • Infection control
  • EKG monitoring
  • Technical proficiency
  • Organization skills
  • Attention to detail
  • Data entry skills
  • Windows 11 proficiency

Certification

  • Basic Life Support Certified
  • Phlebotomy Certification
  • EKG Certification
  • Medical Assistant Certificate
  • CNA Certificate

References

References available upon request.

Timeline

Phlebotomy Externship

Fastest Labs of Metairie
06.2025 - 07.2025

Phlebotomist Externship

Labcorp
06.2025 - 06.2025

Cashier

Rouses Market
06.2022 - Current

Medical Assistant

Urology Associates of Louisiana
03.2000 - 12.2002

Medical Assistant

Dr. Dana Fouchi
06.1998 - 03.2000

Certificate of Technical Studies - Phlebotomy/EKG

Unitech Training Academy

Certificate of Technical Studies - Medical Assistant

Eastern College of Health Vocations

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