Brittany Pacheco
Kingman,AZ
Summary
Dynamic and compassionate CNA with a proven track record at KRMC, excelling in patient care and vital signs monitoring. Recognized for enhancing patient satisfaction through empathetic communication and effective teamwork. Committed to maintaining confidentiality and delivering high-quality support, ensuring a safe and dignified environment for all patients.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Cashier
Taco Bell
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted with inventory management to ensure stock availability.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Adapted quickly to changing menu items and promotions, promoting them effectively to customers.
- Implemented upselling techniques that contributed to increased average transaction value.
- Trained new employees on cash handling procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
CNA
KRMC
Kingman, AZ
04.2025 - Current
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments following health protocols.
- Documented patient progress and care activities accurately in electronic records.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Educated patients and families on health management and safety practices.
- Trained new CNAs on best practices for patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
Desert Highlands Care Center
01.2024 - 01.2025
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA
Gradens Rehab and Care Center
Kingman, AZ
01.2021 - 01.2023
- Implemented improvements in workflow efficiency for enhanced patient support services.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
GED -
Mojave Community College
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Multitasking and organization
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Problem-solving
Certification
CPR, first aid, fingerprint card
Timeline
CNA
KRMC
04.2025 - Current
CNA
Desert Highlands Care Center
01.2024 - 01.2025
CNA
Gradens Rehab and Care Center
01.2021 - 01.2023
Cashier
Taco Bell
GED -
Mojave Community College