Wendy Pelayo
Bakersfield,CA
Summary
Dynamic Asset Protection Investigator with Walmart, skilled in theft investigation and security surveillance. Successfully executed comprehensive loss prevention strategies, enhancing inventory security and collaborating with law enforcement. Recognized for exceptional incident reporting and customer service, fostering a safe shopping environment while apprehending shoplifters effectively.
Overview
14
14
years of professional experience
Work History
Asset Protection Investigator
Walmart
Bakersfield, CA
10.2022 - Current
- Executed thorough investigations into theft and fraud incidents to safeguard organizational assets.
- Partnered with law enforcement to gather evidence and enhance prosecution strategies.
- Executed loss prevention strategies to enhance store safety and security.
- Facilitated staff training on asset protection protocols to strengthen team awareness and compliance.
Asset Protection Customer Host
Walmart
Bakersfield, CA
05.2019 - 10.2022
- Oversaw store premises to deter theft and uphold customer safety standards.
- Executed routine audits to uncover potential security vulnerabilities.
- Partnered with management to design and implement robust loss prevention strategies.
- Facilitated training sessions for new staff on asset protection procedures and emergency protocols.
Packer Associate
Ross Distribution Center
Shafter, CA
12.2018 - 04.2019
- Managed operation of packing machinery to ensure timely product preparation for shipment.
- Conducted thorough inspections of items to uphold quality assurance standards.
- Facilitated collaboration among team members to enhance workflow efficiency and reduce delays.
- Oversaw inventory management by maintaining precise records of stock levels and packing materials utilized.
Assembly Packer
Target Ditribution Center
Shafter, CA
11.2018 - 11.2018
- Executed accurate packaging of products for shipment, ensuring adherence to quality standards.
- Managed operation of packing machinery to optimize efficiency and streamline workflows.
- Facilitated collaboration among team members to ensure organized workspaces and minimize errors.
- Evaluated incoming materials for damage or defects prior to assembly processes.
Cashier
McDonald's
Bakersfield, CA
05.2013 - 11.2017
- Executed customer transaction processing with precision using point-of-sale systems.
- Delivered exceptional customer service by efficiently resolving inquiries and complaints.
- Oversaw cleanliness and organization of dining area to elevate guest satisfaction.
- Facilitated training sessions for new cashiers on operational procedures and best practices.
Medical Assistant
Tovare Foot and Ankle Institute
Bakersfield, CA
06.2016 - 09.2017
- Facilitated patient examinations and procedures, ensuring streamlined workflow within clinical environment.
- Oversaw patient scheduling and follow-up appointments to optimize operational efficiency.
- Ensured accuracy of patient records within electronic health record (EHR) systems to enhance data accessibility and integrity.
- Instructed patients on treatment plans and post-operative care to enhance understanding and adherence to medical guidance.
Member Service Representative 1
Valley Strong
Bakersfield, CA
08.2012 - 05.2013
- Delivered exceptional customer service by efficiently resolving inquiries and issues.
- Executed accurate processing of member transactions utilizing banking software and systems.
- Facilitated educational sessions on product offerings, services, and account management tools.
- Facilitated collaboration among team members to enhance service processes.
Education
Associate of Science - Clinical And Administrative Medical Assisting
San Jaoquin College
Bakersfield, CA09-2016
High School Diploma - General Studies
East Bakersfield High School
Bakersfield, CA06-2013
Skills
Physical security
Incident reporting
Access control
Internal auditing
Investigative techniques
Asset recovery
Theft investigation
Shoplifter apprehension
Security surveillance
Accomplishments
Shrink Buster of the Year 2023
Most Apprehensions 2025
Languages
Spanish
Native or Bilingual
Timeline
Asset Protection Investigator
Walmart
10.2022 - Current
Asset Protection Customer Host
Walmart
05.2019 - 10.2022
Packer Associate
Ross Distribution Center
12.2018 - 04.2019
Assembly Packer
Target Ditribution Center
11.2018 - 11.2018
Medical Assistant
Tovare Foot and Ankle Institute
06.2016 - 09.2017
Cashier
McDonald's
05.2013 - 11.2017
Member Service Representative 1
Valley Strong
08.2012 - 05.2013
Associate of Science - Clinical And Administrative Medical Assisting
San Jaoquin College
High School Diploma - General Studies
East Bakersfield High School