Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Wendy Pelayo

Bakersfield,CA

Summary

Dynamic Asset Protection Investigator with Walmart, skilled in theft investigation and security surveillance. Successfully executed comprehensive loss prevention strategies, enhancing inventory security and collaborating with law enforcement. Recognized for exceptional incident reporting and customer service, fostering a safe shopping environment while apprehending shoplifters effectively.

Overview

14
14
years of professional experience

Work History

Asset Protection Investigator

Walmart
Bakersfield, CA
10.2022 - Current
  • Executed thorough investigations into theft and fraud incidents to safeguard organizational assets.
  • Partnered with law enforcement to gather evidence and enhance prosecution strategies.
  • Executed loss prevention strategies to enhance store safety and security.
  • Facilitated staff training on asset protection protocols to strengthen team awareness and compliance.

Asset Protection Customer Host

Walmart
Bakersfield, CA
05.2019 - 10.2022
  • Oversaw store premises to deter theft and uphold customer safety standards.
  • Executed routine audits to uncover potential security vulnerabilities.
  • Partnered with management to design and implement robust loss prevention strategies.
  • Facilitated training sessions for new staff on asset protection procedures and emergency protocols.

Packer Associate

Ross Distribution Center
Shafter, CA
12.2018 - 04.2019
  • Managed operation of packing machinery to ensure timely product preparation for shipment.
  • Conducted thorough inspections of items to uphold quality assurance standards.
  • Facilitated collaboration among team members to enhance workflow efficiency and reduce delays.
  • Oversaw inventory management by maintaining precise records of stock levels and packing materials utilized.

Assembly Packer

Target Ditribution Center
Shafter, CA
11.2018 - 11.2018
  • Executed accurate packaging of products for shipment, ensuring adherence to quality standards.
  • Managed operation of packing machinery to optimize efficiency and streamline workflows.
  • Facilitated collaboration among team members to ensure organized workspaces and minimize errors.
  • Evaluated incoming materials for damage or defects prior to assembly processes.

Cashier

McDonald's
Bakersfield, CA
05.2013 - 11.2017
  • Executed customer transaction processing with precision using point-of-sale systems.
  • Delivered exceptional customer service by efficiently resolving inquiries and complaints.
  • Oversaw cleanliness and organization of dining area to elevate guest satisfaction.
  • Facilitated training sessions for new cashiers on operational procedures and best practices.

Medical Assistant

Tovare Foot and Ankle Institute
Bakersfield, CA
06.2016 - 09.2017
  • Facilitated patient examinations and procedures, ensuring streamlined workflow within clinical environment.
  • Oversaw patient scheduling and follow-up appointments to optimize operational efficiency.
  • Ensured accuracy of patient records within electronic health record (EHR) systems to enhance data accessibility and integrity.
  • Instructed patients on treatment plans and post-operative care to enhance understanding and adherence to medical guidance.

Member Service Representative 1

Valley Strong
Bakersfield, CA
08.2012 - 05.2013
  • Delivered exceptional customer service by efficiently resolving inquiries and issues.
  • Executed accurate processing of member transactions utilizing banking software and systems.
  • Facilitated educational sessions on product offerings, services, and account management tools.
  • Facilitated collaboration among team members to enhance service processes.

Education

Associate of Science - Clinical And Administrative Medical Assisting

San Jaoquin College
Bakersfield, CA
09-2016

High School Diploma - General Studies

East Bakersfield High School
Bakersfield, CA
06-2013

Skills

Physical security

Incident reporting

Access control

Internal auditing

Investigative techniques

Asset recovery

Theft investigation

Shoplifter apprehension

Security surveillance

Accomplishments

Shrink Buster of the Year 2023

Most Apprehensions 2025

Languages

Spanish
Native or Bilingual

Timeline

Asset Protection Investigator

Walmart
10.2022 - Current

Asset Protection Customer Host

Walmart
05.2019 - 10.2022

Packer Associate

Ross Distribution Center
12.2018 - 04.2019

Assembly Packer

Target Ditribution Center
11.2018 - 11.2018

Medical Assistant

Tovare Foot and Ankle Institute
06.2016 - 09.2017

Cashier

McDonald's
05.2013 - 11.2017

Member Service Representative 1

Valley Strong
08.2012 - 05.2013

Associate of Science - Clinical And Administrative Medical Assisting

San Jaoquin College

High School Diploma - General Studies

East Bakersfield High School