Wendy Pendry
Hendersonville,NC
Summary
Dynamic Customer Service Manager with a proven track record at Shepards Electric, excelling in problem-solving and customer satisfaction. Successfully reduced complaints through proactive solutions and effective team management. Skilled in Microsoft Office, fostering collaboration, and enhancing operational efficiency in fast-paced environments. Committed to delivering exceptional service and building lasting client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Shepards Electric
05.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Getting Clients
Childcare Administrator
Steps To Hope Academy
09.2015 - Current
- Streamlined administrative processes, resulting in reduced paperwork and improved efficiency.
- Kept up-to-date with industry trends and best practices in early childhood education, applying new knowledge to continuously improve center operations and program offerings.
- Maintained a safe and nurturing environment for children with strict adherence to state licensing regulations and center policies.
- Cultivated meaningful partnerships with community organizations for continued support of the childcare center''s mission and goals.
Education
Associate of Science - Education
Ashford University
San Diego, CA06-2004
High School Diploma -
Buncombe Community School
Asheville, NC06-1994
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Elementary
Interests
Working with children and people in general
Timeline
Customer Service Manager
Shepards Electric
05.2021 - Current
Childcare Administrator
Steps To Hope Academy
09.2015 - Current
Associate of Science - Education
Ashford University
High School Diploma -
Buncombe Community School
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