WENDY PEREZ
Elkhart,IN
Summary
Dynamic manager with a proven track record at Madrid and Tokio Fusion Bar, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and innovative inventory management, resulting in improved customer satisfaction and loyalty. Skilled in problem-solving and adept at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Madrid and Tokio Fusion Bar
Elkhart, IN
08.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Developed employee schedules to optimize staff coverage during peak hours.
- Trained and mentored new staff on bar service techniques and customer service standards.
- Implemented inventory control measures to reduce waste and maintain stock levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Collaborated with kitchen team to coordinate food and beverage pairings for special events.
Head Bartender
Madrid and Tokio Fusion Bar
Elkhart, IN
08.2024 - Current
- Supervised daily bar operations, ensuring efficient service and high-quality beverage preparation.
- Trained and mentored junior bartenders on cocktail techniques and customer service standards.
- Developed seasonal drink menus, enhancing customer experience through innovative offerings.
- Managed inventory levels, optimizing supply chain processes to reduce waste and costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Established strong relationships with customers, fostering loyalty through personalized service experiences.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Store Manager
GNC Live Well
Elkhart, IN
05.2023 - 12.2023
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular stock audits to optimize product availability.
- Trained and mentored staff on customer service standards and sales techniques.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Collaborated with upper management on strategic initiatives to improve operational efficiency.
Store Associate
GNC Live Well
Goshen, IN
02.2023 - 05.2023
- Assisted customers in locating products and providing information on promotions.
- Maintained accurate inventory levels through regular stock checks and restocking efforts.
- Operated point-of-sale systems efficiently to process transactions and manage cash flow.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
Beauty Advisor
Sephora at Kohls
Goshen, IN
04.2022 - 04.2023
- Provided personalized beauty consultations to enhance customer satisfaction and product selection.
- Assisted with inventory management, ensuring products were adequately stocked and organized.
- Educated customers on skincare and makeup application techniques for improved usage of products.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Monitored trends in beauty industry to recommend relevant products that align with customer preferences.
- Collaborated with team members to execute promotional events, driving engagement and sales growth.
Education
High School Diploma -
ENMSI
Mexico06-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Business administration
- Sales management
- Product management
- Teamwork and collaboration
- Effective communication
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Team development
- Customer relationship management
- Scheduling and coordinating
- Problem-solving aptitude
- Interpersonal relations
Certification
- Licensed
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Madrid and Tokio Fusion Bar
08.2024 - Current
Head Bartender
Madrid and Tokio Fusion Bar
08.2024 - Current
Store Manager
GNC Live Well
05.2023 - 12.2023
Store Associate
GNC Live Well
02.2023 - 05.2023
Beauty Advisor
Sephora at Kohls
04.2022 - 04.2023
High School Diploma -
ENMSI