Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Wendy Prins

1105 S. Falcon Ct Hinton,IA

Summary

Strategic-thinking individual experienced in enhancing the consumer experience. Dedicated leader with excellent relationship building skills who positively enhances the employee experience and boosts performance through team building, leading, empowering and motivating. Dynamic leader with strong problem solving and decision-making skills who can positively impact organizational success. Organized and dependable leader who can manage multiple priorities and adapt to new situations and challenges under a fast-paced setting. Hardworking leader who has a positive outlook, passionate about caring for others and eager to take on a new challenge.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Director of Inpatient Nursing

MercyOne
02.2022 - Current
  • Work closely with organizational leaders to guide operational strategy.
  • Monitor and coordinate Nursing workflows to optimize resources.
  • Establish and monitor departmental performance goals.
  • Manage daily operations while overseeing multiple departments to foster increased productivity.
  • Evaluate organizational policies to verify alignment with regulatory requirements.
  • Interact with patients, consumers and employees to build connections and nurture relationships.
  • Lead innovative approaches to resource allocation, strategic planning and quality outcomes.
  • Optimize operational processes using data and analytics
  • Train and mentor new leaders to maintain high productivity, quality outcomes and enhance the consumer experience.
  • Assist in recruiting, hiring and training of new leaders.
  • Cultivate and strengthen employee relationships using strong issue resolution and dynamic communication skills.
  • Mitigate risk by working closely with nursing leaders and staff members to identify areas of opportunity.
  • Implement innovative programs to increase employee retention, satisfaction and reduce turnover.
  • Lead multiple organizational projects: Kronos dimensions, Virtual Nurse, Staffing and Scheduling and Consumer Experience.


Clinic Manager

Floyd Valley Healthcare
01.2018 - 02.2022
  • Oversight of 3 clinic locations
  • Enforced adherence with policy and regulations to maintain compliance.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Improved provider productivity and increased office visits by utilizing creative scheduling and standardization.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Budgeted for resources to control expenditure and maximize profits.
  • Developed marketing strategies to increase visibility and patient base.
  • Attended regular meetings with administration and medical staff to discuss clinic operations.
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Implemented new projects to expand services.
  • Implemented successful healthcare programs to enhance consumer experience and quality of care.

Education

Master of Science - Nursing

University of Phoenix
Tempe, AZ
05.2012

Bachelor of Science - Healthcare Administration

Bellevue University
Bellevue, NE
12.2005

Associate of Science - Nursing

Western Iowa Tech Community College
Sioux City, IA
12.1995

Skills

  • Operations Management
  • Project Coordination and Management
  • Strategic Planning
  • Conflict Resolution, Issues Resolution and Negotiation
  • Financial and Budget Management
  • Hiring, Recruitment and Retention
  • Legal and Regulatory Compliance
  • Organizational Development and Performance Management
  • Data Analysis and KPI tracking
  • Resource Allocation and Forecasting
  • Cross-functional Team Leadership
  • Stakeholder Engagement
  • Policy Development
  • Contract Negotiation
  • Business Planning and Development
  • Staff Development and Management
  • Change Management and Process Improvement
  • Financial Oversight
  • Performance Improvement and Quality Assurance
  • Schedule and Staffing Management
  • Leadership and Employee Development

Accomplishments

  • Lead Virtual Nurse Project
  • Project lead for Kronos Dimensions
  • Implemented Test Iowa site for Covid 19 testing
  • Opened Covid Vaccine Clinic
  • Spearheaded opening of Respiratory Care Clinic
  • Implemented Clinic Pharmacist and Social worker
  • 2022 Avera Quality Award #1 for Annual Wellness Visits
  • Implemented at time of service co-pay collections
  • Lead Back to Basics consumer experience campaign
  • Enhanced services-Addiction medicine, Bio-Te, Aesthetics and Eversense CGM
  • Process Flow Team Lead-standardization of work
  • Created 1:1 sitter algorithm
  • Scheduling and Staffing standardization
  • EMR project lead
  • Trinity First Choice project lead
  • Hardwired leader rounding for employees and patients
  • Bedside hourly rounding and handoff report
  • Spearheaded extended orientation program for international nurses
  • Project Lead Trinity Nursing Assistant Program
  • Superuser for multiple EMR projects
  • Certified LMI:Clinical Resource Leader and Staffing and Scheduling

Certification

  • Licensed RN-State of Iowa 096481 expires 07/2025

Timeline

Director of Inpatient Nursing

MercyOne
02.2022 - Current

Clinic Manager

Floyd Valley Healthcare
01.2018 - 02.2022

Master of Science - Nursing

University of Phoenix

Bachelor of Science - Healthcare Administration

Bellevue University

Associate of Science - Nursing

Western Iowa Tech Community College

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