WENDY PROFILE
NORDSTROM — M·A·C COSMETICS
Coconut Creek,FL
13
years of professional experience
Luxury beauty professional and Counter Manager with experience leading prestige cosmetics operations, driving sales, cultivating client relationships, and delivering elevated beauty experiences within high-volume retail environments. Skilled in luxury beauty sales, clienteling, product education, event execution, visual merchandising, inventory management, and team development. Combines retail leadership experience with professional makeup artistry and entrepreneurial beauty experience, providing a strong understanding of cosmetics, skincare, fragrance, client consultation, and brand representation. Recognized for building genuine client relationships and creating personalized experiences that encourage customer loyalty and business growth.
Work History
INDEPENDENT MAKEUP ARTIST & BEAUTY ENTREPRENEUR
- Provide professional makeup services with a focus on polished, elevated, and personalized beauty applications.
- Build client relationships through consultations designed around individual preferences, features, occasions, and beauty goals.
- Manage client communication, appointments, service execution, product selection, and business promotion.
- Create beauty-focused content and promotional campaigns across social media to increase brand awareness and audience engagement.
- Experience working with professional and prestige beauty products across cosmetics and skincare.
- Develop and promote an independent beauty brand, gaining firsthand experience in product selection, customer engagement, branding, and business development.
- Professional Makeup Artistry
Counter Manager
1 Year- Lead daily operations of the M
- A
- C cosmetics counter while maintaining exceptional standards for client experience, brand presentation, and sales performance.
- Drive business results through personalized consultations, clienteling, proactive outreach, appointments, promotions, and brand initiatives.
- Build and maintain lasting client relationships through tailored product recommendations, beauty consultations, and consistent follow-up.
- Execute counter events, product launches, appointments, and promotional activations to increase client engagement and sales.
- Educate clients and team members on M
- A
- C products, makeup techniques, skincare, and current beauty trends.
- Partner with Nordstrom leadership and brand teams to execute business strategies and identify opportunities for sales growth.
- Monitor sales performance and business activity to identify opportunities and develop action plans to achieve goals.
- Maintain impeccable visual merchandising, counter presentation, product availability, and brand standards.
- Oversee inventory organization, replenishment, stock accuracy, and operational execution.
- Coach and support team members on product knowledge, client experience, sales behaviors, and brand standards.
Inventory & Beauty Customer Service Associate
3 Years- Represented prestige beauty, skincare, fragrance, and cosmetics brands while providing personalized consultations and product recommendations.
- Delivered high-touch customer service in a fast-paced, high-volume beauty environment.
- Supported client retention through personalized recommendations, product education, and relationship building.
- Managed inventory accuracy, replenishment, shipment processing, and stock organization.
- Maintained merchandising standards and ensured products and displays were consistently presentation-ready.
- Supported brand events, product launches, promotional activations, and client engagement initiatives.
- Developed extensive knowledge of prestige cosmetics, skincare, fragrance, and beauty trends.
Shipping & Receiving Coordinator
1 Year- Managed inventory tracking, receiving, and shipment processing while maintaining accuracy and quality standards.
- Coordinated time-sensitive logistics and ensured orders were processed efficiently.
- Partnered with cross-functional teams to resolve discrepancies and maintain operational workflow.
- Maintained detailed records and supported inventory accuracy through organized receiving and shipping procedures.
Customer Service Representative
2 Years- Delivered professional customer service in a high-volume retail support environment.
- Resolved customer inquiries, returns, exchanges, and account-related concerns efficiently.
- Maintained accurate records while handling multiple customer needs in a fast-paced environment.
- Consistently demonstrated strong communication, problem-solving, and customer relationship skills.
Senior Customer Service Lead
5 Years- Supervised and supported a team of 10+ customer service representatives while maintaining service and performance standards.
- Conducted training and coaching focused on customer experience, product knowledge, and operational procedures.
- Developed and implemented procedures designed to improve efficiency, productivity, and service quality.
- Monitored team performance and provided ongoing feedback and development support.
- Served as a leadership resource for escalated customer concerns and operational challenges.
Education
- Professional Makeup Artistry Training
High School Diploma
- Health Science Coursework
Skills
Luxury & Prestige Beauty Sales
High-Volume Client Service
Fragrance & Product Knowledge
Visual Merchandising
Team Coaching & Development
Counter Management & Leadership
Beauty & Skincare Consultations
Sales & Business Development
Inventory & Stock Management
Social Media & Brand Promotion
Clienteling & Relationship Building
Makeup Artistry
Event Planning & Execution
Product Education & Training
Microsoft Word
Excel
PowerPoint & SharePoint
Personal Information
Title: LUXURY BEAUTY SALES & MANAGEMENT | COUNTER MANAGEMENT | CLIENT EXPERIENCE | MAKEUP ARTISTRY
Disclaimer
References available upon request
Timeline
Counter Manager
NORDSTROM — M·A·C COSMETICS
10.2025 - CurrentRead More
Inventory & Beauty Customer Service Associate
SEPHORA
01.2022 - 01.2025Read More
Shipping & Receiving Coordinator
SPEED PACK
01.2021 - 01.2022Read More
Customer Service Representative
FIRST DATA — WALMART
01.2019 - 01.2021Read More
Senior Customer Service Lead
TELEPERFORMANCE
01.2014 - 01.2019Read More
Broward College
from Health Science Coursework
Read More
Blanche Ely High School
High School Diploma
Read More
Boca Beauty Academy
from Professional Makeup Artistry Training
Read More
INDEPENDENT MAKEUP ARTIST & BEAUTY ENTREPRENEUR
CurrentRead More