Wendy Quintero
West Palm Beach,FL
Summary
Compassionate Home Health Aide (HHA) with relevant experience in providing personal care, administering medication, and maintaining clean living spaces for patients. Strengths include strong interpersonal skills, keen observation ability to monitor patient condition, and adeptness at record keeping for doctors' reviews. Past work has demonstrated significant impact through effective communication with other healthcare professionals and fostering a comfortable environment for patients. Seasoned Health Insurance Agent with success in helping clients find optimal health coverage. Experience spans policy explanation, customer retention, and problem-solving within diverse healthcare settings. Strengths include exceptional communication skills coupled with strong product knowledge of health insurance plans and policies. Known for consistently exceeding sales targets while maintaining high client satisfaction rates.
Overview
10
10
years of professional experience
Work History
Life and Health Insurance Agente
Specialized Benefit Advisors
West Palm Beach, Fl
07.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Assessed customer needs and provided tailored solutions for their individual healthcare requirements.
HHA
Home Health Care Resources
West Palm Beach, FL
06.2023 - Current
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Accompanied clients on errands outside the home such as shopping trips and doctor visits.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
Life and Health Insurance Agent
American Income Life
West Palm Beach, Fl
05.2024 - 07.2024
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Identified customer needs, analyzed data, and recommended appropriate products and services.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Maintained detailed records of all client interactions and updated customer information as necessary.
- Provided guidance to customers regarding their rights under the law when filing claims for health benefits.
- Analyzed customer feedback on policies in order to identify areas of improvement.
Server
Iberia Bar and Grill
Lake Worth, FL
02.2023 - 06.2023
- Provided excellent customer service to ensure satisfaction.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Followed health safety guidelines when preparing and serving food products.
Manager of Business Development and Sales
Clinica Clixaro
Luanda, Luanda,Angola
05.2015 - 06.2016
- Gained market share in new sales performance through aggressive team training.
- Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.
- Conducted market research to analyze competitor trends in order to gain a competitive advantage.
- Used change methodologies to increase sales and led projects for increased productivity.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Lawyer
National Animal Institute
Havana , Havana, Cuba
09.2014 - 02.2015
- Analyzed complex legal issues and provided advice to clients.
- Interpreted statutes, rulings, and regulations for individuals and businesses.
- Negotiated with opposing parties to remedy disputes.
- Maintained current knowledge of laws to provide clarification on legal concerns.
Education
Digital Marketing
Google Skill Shop
12-2023
Health Aide
Home Health Education
West Palm Beach, FL06-2023
Notary Public
Aaron Notary
Online06-2023
BBA - Law (Pre-Law)
Universidad Agraria De La Habana
Habana, Cuba06-2014
Intermediate Certificate -
Life And Health 215 License
Skills
- Medication Administration
- Care Plan Assessment
- Behavioral Management
- Care Plan Management
- Patient Transportation
- Meal Preparation
- Client Documentation
- Progress Documentation
- Quality Program Protocols
- Housekeeping
- Schedule Management
- Document Review
- Document Evaluations
- Recordkeeping Skills
- Documentation Skills
- Records Management
- Database Maintenance
- Mail Management
- Documentation Abilities
- Business Administration
- Logistical Planning
- Microsoft Office and Docusign
- Legal Document Preparation
- Email Marketing
- Streamlining processes
- Insurance Policy Sales
- Insurance sales strategy
- Building Relationships
- Referral management
- Performance Tracking
- Territory Development
- Appointment Scheduling
- Negotiation Tactics
- Client Account Management
- Referral Generation
- Lead prospecting
- Social media proficiency
- Underwriter Collaboration
- Policy Reinstatement Approvals
- Client Relationship Management
- Strong interpersonal skills
- Client Education
- Team training and development
- Client Service
- Marketing initiatives
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Timeline
Life and Health Insurance Agente
Specialized Benefit Advisors
07.2024 - Current
Life and Health Insurance Agent
American Income Life
05.2024 - 07.2024
HHA
Home Health Care Resources
06.2023 - Current
Server
Iberia Bar and Grill
02.2023 - 06.2023
Manager of Business Development and Sales
Clinica Clixaro
05.2015 - 06.2016
Lawyer
National Animal Institute
09.2014 - 02.2015
Digital Marketing
Google Skill Shop
Health Aide
Home Health Education
Notary Public
Aaron Notary
BBA - Law (Pre-Law)
Universidad Agraria De La Habana
Intermediate Certificate -
Life And Health 215 License
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